Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Lewis Ward

Trainee Recruitment Consultant
Oldbury,West Midlands

Summary

Motivated and driven individual with a strong background in customer service, sales, and negotiation. Experienced in handling high-pressure situations, managing client relationships, and converting enquiries into booked work. Naturally confident when speaking with customers and motivated by targets and performance. Now focused on building a long-term career in recruitment, where I can apply my people skills and sales mindset to succeed in a fast-paced, results-driven environment.

Overview

6
6
years of professional experience
11
11
years of post-secondary education

Work history

Removals Operative & Sales Assistant

SJW Removals
Oldbury, West Midlands
01.2021 - Current
  • Negotiated job pricing directly with customers, developing persuasive communication and deal-closing skills.
  • Booked and managed appointments to provide on-site quotations, gaining experience in lead handling and customer follow-ups.
  • Handled incoming sales enquiries and built rapport with clients across the phone and in person.
  • Suggested and launched a Facebook Marketplace sales strategy for items collected during rubbish clearances, generating over £8,000 in additional revenue last year.
  • Assisted with residential and commercial removals across the country.
  • Handled difficult or frustrated customers with professionalism and patience.
  • Took part in all physical aspects of removals, demonstrating reliability, punctuality and adaptability in demanding conditions.

Customer Service Advisor

Euro Car Parts
Smethwick, West Midlands
09.2019 - 12.2020
  • Delivered excellent front counter customer service, assisting both trade and retail clients with product enquiries and orders.
  • Supported the sales team by handling overflow phone calls, answering queries and taking orders during busy periods.
  • Collaborated closely with team members to meet customers needs and daily sales targets.
  • Worked in a fast-paced and high-pressured environment while maintaining composure and efficiency.
  • Built strong customer relationships through clear communication, product knowledge and a friendly professional attitude.

Education

GCSEs - English Language

Perryfields High School
09.2013 - 07.2018

GCSEs - ICT

Perryfields High School
09.2013 - 07.2018

BTEC - Business Studies

Perryfields High School
06.2017 - 06.2018

Skills

  • Sales & Persuasion - Comfortable negotiating prices and influencing customer decisions
  • Customer Service - Proven ability to build rapport with a wide range of clients
  • Telephone Communication - Comfortable handling high volumes of calls, with a clear and professional phone manner
  • Organisation - Experience in managing multiple jobs, booking appointments, and keeping track of customer needs during busy periods
  • Resilience - Calm under pressure, even with demanding or difficult customers
  • Fast-Paced Working - Performed consistently in high-pressure, time-sensitive roles
  • Integrity - Always honest with clients and colleague, taking responsibility for my work and putting long-term trust ahead of quick wins
  • Relationship Building - Built repeat business and positive client relationships through trust, reliability and good communication

Affiliations

  • Training in the gym
  • Season ticket holder at Aston Villa
  • Playing five-aside football
  • Spending time with friends & family

References

References available upon request.

Timeline

Removals Operative & Sales Assistant

SJW Removals
01.2021 - Current

Customer Service Advisor

Euro Car Parts
09.2019 - 12.2020

BTEC - Business Studies

Perryfields High School
06.2017 - 06.2018

GCSEs - English Language

Perryfields High School
09.2013 - 07.2018

GCSEs - ICT

Perryfields High School
09.2013 - 07.2018

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Lewis WardTrainee Recruitment Consultant