Lewis Skayman

Problem Solving

I have been able to keep a level head in adverse and stressful situations in the workplace and overcome day-to-day challenges by using logical thought processes in situations where issues arise in times of increased service demand, in which I have alleviated the situation through prioritisation of key areas and keeping calm under pressure

Team-working/communication

Team-working proactively within a dynamic and fast-moving environment has helped me to develop this skill I have used proper and effective communication with other team members to ensure the smooth operation of the store and helped to create a sense of collective purpose

Complaint Handling

I handled complaints daily by calling every customer from the previous day to confirm the quality of service and swiftly rectifying any issues or compensating customers with my manager's approval I was often able to defuse difficult situations and leave customers feeling much more satisfied with their experience

Computer Literacy

I am confident in using software such as MS outlook, Word and Excel My studies at university have involved some analytics-based modules and as such, I have developed skills in all areas of office 365

Professional Phone Etiquette

I have liased with customers and corporate entities on the internal phone lines in both of my employment roles I always aim to provide customers with as much information as possible in a friendly and professional manner I have a adopted a "no issue is too small" attitude towards phone customer service

Customer Service

Every waking moment of my work history has been well spent developing my customer service skills I have a passion for providing outstanding customer service and derive personal pleasure from solving real problems for customers with friendliness and enthusiasm