Lewis O’Nions

• Successfully implemented API-first payroll engines in key markets, ensuring compliance and integration.
• Developed comprehensive project plans and schedules for all payroll system deployment aspects.
• Managed end-to-end project execution, delivering on time and within budget constraints.
• Communicated project status to stakeholders, aligning expectations with ongoing progress.
• Collaborated with executive team and senior leaders to secure resources for projects.
• Applied innovative problem-solving techniques to advance project timelines and address challenges.
• Documented project outcomes to uphold high-quality standards and drive continuous improvement.

NHSMail Product Owner- Jan 2022- Current

• Manage client relations and stakeholder engagement to oversee the delivery of new Product Backlog Item enhancements, ensuring alignment with Scrum Framework principles to meet all project milestones and key objectives.
• Collaborated closely with Problem Management to address and resolve high-volume platform issues, enhancing existing functionality and minimizing end-user impact. Developed and implemented technical workaround solutions to mitigate further risks and ensure platform stability.
• Main point of contact for the overseas Scrum team, providing clear guidance and proactively removing obstacles to ensure on-time product delivery.
• Developed and solutionised technical Product Backlog Items by leveraging platform technologies and collaborating with Subject Matter Experts to ensure delivery met the highest standards of quality and functionality.
• Led the successful rollout of Multi-Factor Authentication (MFA) to over 1.8 million NHSmail users, ensuring compliance with NHS England guidelines and Microsoft deprecation deadlines. Managed backlog prioritization, conducted requirements gathering, and provided technical insights while coordinating with key stakeholders. Developed automation scripts for granular MFA reporting, and upskilled development and testing teams on MFA workflows, resulting in seamless implementation and client satisfaction.
• Developed and implemented a one-click automated security solution that significantly enhanced platform security by enabling admins to swiftly and efficiently lock down compromised accounts, preventing over 27,000 compromised accounts causing any damage to the system. This solution integrated multiple data sources to ensure comprehensive account lock-downs, mitigating potential future threats during investigations. Additionally, a reporting feature was introduced, allowing internal and external stakeholders to monitor and report on critical security information.

NHSMail Release Manager- January 2023- Current

• Manage the end-to-end release process, ensuring alignment with project delivery timelines and agile methodology for the NHSmail Portal application.
• Successfully coordinated cross-functional teams, including development, QA, and operations, to identify and address item dependencies, ensuring smooth implementation of new features within release cycles.
• Planned and scheduled release timelines based on sprint scopes and backlog prioritization, optimizing delivery efficiency and minimizing risks.
• Developed and maintained comprehensive release documentation, including release notes and user guides, effectively communicating technical aspects to clients and end users.
• Facilitated release-based meetings with internal and external stakeholders, providing regular updates on release progress and ensuring all actions were executed accurately and on time.
• Ensured post-release support by overseeing deployment into production environments and coordinating post-release testing to promptly address any issues.
• Liaised with security and compliance teams to ensure penetration testing results were thoroughly addressed, maintaining high standards of security and regulatory compliance throughout the release process.

• Led the largest live service team on the UKHealth NHSmail project, managing a team of 12 professionals in a high-pressure, fast-paced environment with substantial senior stakeholder engagement.
• Provided 24/7 support to over 1.8 million users and 16,000 administrators, handling approximately 2,000 incidents and service requests annually while consistently exceeding service level agreements and delivering enhanced client value.
• Served as the primary technical point of contact for major live service incidents, leading troubleshooting efforts, guiding the team in technical resolutions, and developing automated systems to streamline processes and minimize risk.
• Developed a Rundeck instance with PowerShell automation scripts to temporarily resolve platform bugs, ensuring operational continuity. Created Power BI dashboards to visualize key data, enabling senior management to make informed decisions quickly.
• Successfully transitioned the On-Shore AM Team to a new Indian Delivery Center, building the team from scratch, managing knowledge transfer, and providing ongoing support to ensure adherence to project processes and standards.

• Integral part of a high demanding application maintenance and support team for the NHSmail project, joining the team as a junior analyst, and moving on to become deputy lead,
• Responsible for ensuring 98% of SLA's set by senior management and client stakeholders were met or exceeded,
• Creating an efficient problem management workflow with relevant teams to ensure bugs identified are organised, prioritized, and fixes put in place to prioritize platform functionality,
• Creating PowerShell scripts to provide fixes for applications bugs identified.

• Selected as one of 12 talented young professionals to join the UK's inaugural Technology Junior Board (J-Suite) programme, providing strategic support and fresh insights to senior Accenture board members.

RPA Batch Support Operator 2015- 2016

• Responsible for monitoring and executing 100 live batch and interface programs, and the maintenance of their external interfaces
• Skilled using batch scheduling system Tivoli Workload Scheduler, and developed scripts through Shell and SQL programming.

RPA Junior Oracle Database Administrator- 2013-2015

• Responsible for supporting Oracle database systems for the RITA application and learning the fundamentals of the Oracle RDBMS Tech Stack.