Lewis Milton
Edinburgh
Summary
Driven professional with a strong entrepreneurial spirit and a proven ability to deliver exceptional customer service. Skilled in client relationship management, effective interpersonal communication, and identifying client needs to foster long-term partnerships. Consistently demonstrates determination, punctuality, and a commitment to excellence in all professional endeavours. Passionate about providing the highest quality customer service, allowing customers to gain trust in consistently satisfying their needs.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant store manager
Hugo Boss
Edinburgh
10.2023 - Current
- Successfully managed a team to increase productivity and maximise gross sales of £2.8 million gross annual sales.
- Introduced a client loyalty event in order to improve sales and enhance overall customer experience. Resulted in a nomination for 'Employee of the Quarter 2024' by area manager.
- Effectively managed positive client relationships with a personal list of 200 clients.
- Responsible for staff training on a regular basis, enhancing staff knowledge on various aspects - product, selling techniques & company values.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Handled employee concerns discreetly; fostered healthy working environment.
- Facilitated smooth operation with effective scheduling and task delegation.
Supervisor
Hugo Boss
Edinburgh
09.2022 - 10.2023
- Consistently achieved sales targets generating more than £1.5 million in sales during my time in the Edinburgh store.
- Second highest gross personal sales in Scotland during 2023 with +£600,000.
- Developed my team management skills in my first management role, in order to create a positive working environment.
- Implemented company policies effectively, maintained high standards of service delivery.
Sales associate
Hugo Boss
Edinburgh
09.2021 - 10.2022
- Part-time whilst undertaking my masters degree.
- Consistently providing highest quality customer care.
- Adhered strictly to company policies and procedures ensuring compliance at all times.
- Collaborated with team members to achieve monthly targets.
Performance analysis intern
Aberdeen Football Club
Aberdeen, Aberdeen City
11.2019 - 06.2021
- Creating and maintaining up to date reports and databases for first team players to use as a benchmark against potential transfer targets.
- Create monthly statistical reports on players in various European leagues including “top tens” and Team of the Month.
- Analyse match footage, statistical reports and deliver meaningful feedback and intelligence to the player scouting decision making process.
Education
Master of Science - Sport Performance Enhancement
Edinburgh Napier University
Edinburgh 09.2021 - 08.2022
Bachelor of Science - Applied Sport and Exercise Science
Robert Gordon University
Aberdeen 09.2017 - 05.2021
Skills
- Entrepreneurial spirit
- Customer service excellence
- Effective interpersonal communication
- Consistent determination
- Ability to identify client needs
- Client relationship management skills
- Strong punctuality
Affiliations
- Team sports
- Interior design
- Socialising
Timeline
Assistant store manager
Hugo Boss
10.2023 - Current
Supervisor
Hugo Boss
09.2022 - 10.2023
Sales associate
Hugo Boss
09.2021 - 10.2022
Master of Science - Sport Performance Enhancement
Edinburgh Napier University
09.2021 - 08.2022
Performance analysis intern
Aberdeen Football Club
11.2019 - 06.2021
Bachelor of Science - Applied Sport and Exercise Science
Robert Gordon University
09.2017 - 05.2021
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