Lewis Martin Sherman
London
Summary
A dedicated professional with expertise in high-value client retention and renewals, long-term strategic planning, and customer retention strategies. Demonstrates a solution-focused mindset and exceptional communication skills, ensuring proactive identification of opportunities to drive revenue growth. Utilises data-driven decision making to develop effective strategies for sustained business success. Committed to leveraging core competencies to achieve organisational goals and enhance overall performance.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Customer Success Manager
Cision
London
07.2022 - 03.2025
- Manage a portfolio of 30 clients worth $2.12 million, including high-profile brands such as Kellanova, H&M, Christian Dior, BMW, Mercedes, and Parkinson's UK
- Consistently achieve the highest renewal rate in Europe, with a Year 1 GRR of 93% and Year 2 GRR of 96%
- The only team member to consistently out perform company targets in consecutive years, securing multiple client testimonials featured in marketing materials and showcased on the company website
- Onboard and train new clients, ensuring a smooth transition and rapid adoption of products/services
- Leverage customer health score models to proactively identify at-risk clients and implement tailored engagement strategies to drive retention
- Track and analyse key customer success metrics (NPS, CSAT, GRR, NRR), providing actionable insights to inform strategic decisions
Account Manager
Elder
London
04.2020 - 07.2022
- Holds the company record for the most Employee of the Month awards
- Consistently achieved and exceeded all KPIs throughout tenure (NPS, CSAT and Churn %)
- Led key projects, including Equality & Diversity at Elder and The Customer Journey with Elder, among others
- Built and maintained strong, empathetic relationships with customers while ensuring professional service
- Successfully managed challenging callers and high-pressure situations with sensitivity and composure
Partnerships Manager
Guider
London
09.2019 - 04.2020
- Led business development efforts, selling to Heads of HR, Directors, and C-suite executives
- Managed key accounts, overseeing acquired clients and driving contract renewals with existing customers
- Cultivated strong relationships with key stakeholders, ensuring long-term client satisfaction and retention
- Achieved a projected gross sales revenue of £272,000 in the first year
- Proactively sourced leads, securing 60+ face-to-face meetings with Fortune 500 and FTSE 250 companies
Business Development Manager
F-LEX
London
05.2018 - 09.2019
- Led business development efforts, selling to C-level executives, Heads of Legal, HR Directors, and Partners within Law Firms, Fortune 500, and FTSE 250 companies
- Owned the full sales cycle, from lead generation and product demonstrations to pricing, negotiation, and closing deals
- Managed a sales team of six across the London and Manchester offices, providing guidance and strategic direction
- Oversaw the company's HubSpot CRM system, ensuring data accuracy and leading training for new starters
- Acquired 35+ clients through proactive business development, securing accounts with Deloitte, John Lewis, Chevron, The FA, and Tata Consultancy Services
- Generated £108,000 in gross sales revenue in the first year, consistently exceeding monthly targets
- Promoted from Business Development Executive to Business Development Manager in recognition of outstanding performance
Cargo Aviation Broker
Air Charter Service
Surbiton
07.2017 - 05.2018
- Brokered large-scale deals across Europe, driving significant business growth
- Generated £104,000 in gross sales revenue, exceeding targets
- Built a portfolio of 110 clients through strategic and effective cold calling
- Combined strong negotiation skills with relationship-building expertise to secure and maintain key accounts
Business Development Manager
Peachy Productions
Guildford
07.2016 - 07.2017
- Conducted face-to-face client meetings, proactively generating leads through strategic calling techniques and creating compelling marketing materials
- Secured partnerships with 30+ venues, establishing Peachy Productions as a preferred supplier
- Key clients include Odeon, Imperial College London, The Renaissance Heathrow Hotel, and multiple London venues
- Developed and implemented a company-wide sales strategy, driving business growth and market positioning
Recruitment Consultant
Executives in Sport Group
Portsmouth
09.2015 - 07.2016
- Proactively headhunting candidates for EPL Football Clubs such as Manchester City and Liverpool, County Cricket Clubs, Racecourses, Rugby Clubs, Sports Media Agencies and NGB's
- I completed my first placement within 3 weeks of starting work, a company record
Education
Master of Science - Sport Management
University of Portsmouth
Portsmouth 09.2014 - 09.2015
Bachelor of Science - Sports Development
University of Portsmouth
Portsmouth 09.2011 - 09.2014
10 GCSE's -
King Alfred's Sports College
Oxford 01.2003 - 01.2010
Skills
- High-Value Client Retention & Renewals
- Long-term strategic planning
- Customer retention strategies
- Data driven decision making
- Solution-Focused mindset
- Exceptional communication
- Proactivity in identifying revenue growth opportunities
Certification
CCSM Level 1 Certified
CCSM Level 2 Certified
References
References available upon request.
Timeline
Customer Success Manager
Cision
07.2022 - 03.2025
Account Manager
Elder
04.2020 - 07.2022
Partnerships Manager
Guider
09.2019 - 04.2020
Business Development Manager
F-LEX
05.2018 - 09.2019
Cargo Aviation Broker
Air Charter Service
07.2017 - 05.2018
Business Development Manager
Peachy Productions
07.2016 - 07.2017
Recruitment Consultant
Executives in Sport Group
09.2015 - 07.2016
Master of Science - Sport Management
University of Portsmouth
09.2014 - 09.2015
Bachelor of Science - Sports Development
University of Portsmouth
09.2011 - 09.2014
10 GCSE's -
King Alfred's Sports College
01.2003 - 01.2010
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