LEWIS MANNING
Pengam, Blackwood,Cerphilly
Summary
Analytical professional skilled in translating complex data into actionable insights. Excels in time management and detail orientation, consistently meeting deadlines. Experienced in public speaking and fostering connections, with a focus on positive change. Committed to leveraging IT knowledge across platforms to drive results as a reliable team player.
Overview
8
8
years of professional experience
Work history
CLIENT SERVICES SPECIALIST/ACCOUNT MANAGER
The Key Holding Company
London
2025.06 - Current
- Strengthened client trust by maintaining reliable connections with clear, responsive collaboration.
- Improved client comfort and satisfaction by delivering confident reassurance during issue resolution.
- Improved client reassurance by resolving issues through responsive call handling. Reduced customer stress by arranging timely service bookings and confirmations. Strengthened partner delivery by coordinating service details and client updates.
- Improved issue resolution and recurrence prevention by crafting clear narratives from complex data.
- Reduce billing disputes by determining payment handling and escalation needs promptly.
- Delivered reliable operations by managing site terminations and initiations, alongside key checks.
- Improved team practice by communicating findings and facilitating implementation of solutions.
- Improve ticket resolution by teaching AI usage for efficient, consistent support.
- Demonstrated product features and functions to engage potential customers.
- Coordinated with finance department to manage account finances efficiently.
- Used management software and data analysis to forecast product demand.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Implemented feedback systems to improve service standards.
- Delivered presentations to potential clients, securing new business partnerships.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Handled difficult customers, resulting in peaceful resolution of conflicts.
- Resolved complex issues, ensuring client satisfaction and retention.
- Kept abreast with latest industry trends to offer updated advice to clients.
- Facilitated training sessions to upskill junior team members.
- Increased client satisfaction, implementing strategic account plans to foster growth.
CUSTOMER CLIENT LIAISON
King Edward VII
London
2024.01 - 2025.02
- Communicating with patients on a day to day basis with a professional and soaring demeanour
- Arranging consultants schedules and providing solutions to timetable conflicts to best serve both the client and the consultant
- Maintained up-to-date knowledge of departments and treatments to direct and inform patients to appropriate consultants
- Welcoming patients upon arrival at the hospital and assuring them upon arrival to the hospital
- Collaborated with hospital wards to confirm room availability, ensuring patient needs and preferences were met
- Built relationships with colleagues and consultants to understand availability and specialities
- Constructing price plans and charges for any packages including any discounts or previous arrangements agreed with
- Completed duties to deliver on targets with accuracy and efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
CLINICAL SAFETY ASSOCIATE
MedSpace
London
2023.03 - 2024.01
- Achieved compliant safety reporting by filing electronic submissions through EudraVigilance systems.
- Improve patient safety oversight by processing ICSR from clinical trials and published reports.
- Achieved accurate classifications by processing inquiries per project-specific instructions.
- Improve reporting accuracy by assessing ICSRs reportability against safety reporting criteria.
- Improved traceability of communications by accurately recording contacts and interactions with reporters.
- Improved client satisfaction by enabling timely case resolution through consistent follow-ups.
- Maintained compliance and data integrity through accurate tracking of received ICSRs.
- Generate concise, accurate and well-written case narratives.
- Generate data listings from the safety database and assume responsibility for accuracy of the data.
- Perform consistent MedDRA coding of diseases, adverse events, and medications according to the project specific coding conventions in the Safety Database.
- Improve reporting quality by enabling consolidated safety report generation through data retrieval.
- Support interim data analysis for DMC reviews.
- Deliver targeted training to peers to address specific project needs, enhancing team competency.
- Analyzed and strategically used coded and decoded information to form concise data
- Process Quality events/Deviations in a consistent timely manner
- Presented findings at company meetings ensuring everyone was kept informed about departmental updates.
- Assisted colleagues for better team collaboration.
- Enhanced customer satisfaction with prompt and accurate responses.
- Coordinated meetings, ensured smooth operation of daily activities.
DRUG SAFETY ASSOCIATE
PRA Health Sciences
2021.03 - 2023.02
- Deliver compliant ICSR processing for serious adverse events and suspected ADRs.
- Tracked and processed received ICSRs to ensure timely and accurate reporting.
- Conduct follow-ups on pending cases to ensure timely resolution.
- Improved pharmacovigilance continuity by completing timely eudravigilance database electronic submissions.
- Achieved annual department objectives through effective prioritisation and execution of safety processes.
- Supported the generation of Aggregated Safety Reports (e.g. EU Annual Safety Report, IND Annual Report, Periodic Safety Update Reports, and other cumulative safety reports) through data retrieval and other assigned tasks.
- Generate concise, accurate and well-written case narratives.
- Executed MedDRA coding of diseases, adverse events, and medications in accordance with project-specific conventions, ensuring data integrity and compliance in the Safety Database.
- Assess reportability of ICSRs based on the project-specific Safety Reporting Assessment sheet.
- If SAEs are reported from blinded trials, I ensure maintenance of blinded treatment code, specifically when involved in the unblinding for regulatory reporting purposes.
- Generate data listings from the safety database and assume responsibility for accuracy of the data.
- Documented all internal and external contacts and communications, including verbal and written interactions with reporters of cases, sites, or clients.
- Support interim data analysis for DMC reviews.
- Provided training to peers based on project needs.
- Process Quality events/Deviations in a consistent timely manner.
- Process Quality events/Deviations in a consistent timely manner
LAB ASSISTANT AND TECHNICAL CLIENT LIAISON
One Scientific
2020.06 - 2021.03
- Tested food and water samples for pathogens such as salmonella or listeria using swabbing and staining techniques, ensuring compliance with safety standards.
- Recorded and communicated test results through database entry to relevant clients, facilitating timely decision-making.
- Coordinated outsourcing of specific tests to expand laboratory capabilities, enhancing service offerings to clients.
- Communicating results via database entry to relevant clients
BARISTA/SUPERVISOR
Mocha Mocha Café
2018.09 - 2020.05
- Fostered strong customer relationships through attentive service
- Led team to create efficient café operations
- Opened and closed café daily, ensuring proper setup and shutdown procedures were followed.
- Handled cashing up at the end of each shift, ensuring accurate reconciliation of sales. and banking on behalf of the manager
- Ordered café stock effectively to ensure availability
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
Education
BSc - Biomedical Science
University of the West of England
Bristol 8 2019 -
A-LEVELS - undefined
COLEG Y CYMOEDD
10 GCSE'S - undefined
BLACKWOOD COMPREHENSIVE SCHOOL
Skills
- Fast and efficient
- Strong perception and use of complex of data
- Concise decision making
- Very solution driven
- A strong team player
- Open-minded to positive change
- Great time management and deadline driven
- Confident public speaker
- Skilled at translating complex or convoluted data into concise meaningful information
- Professional demeanour
- Excellent Attention to detail
- Confident in new situations
- Trained across many database and software platforms with strong IT knowledge
- Very adaptable
- Extremely passionate and positive
- Strong at building meaningful connections
- Take great pride in my work
- Trustworthy employee with strong loyalty
Timeline
CLIENT SERVICES SPECIALIST/ACCOUNT MANAGER
The Key Holding Company
2025.06 - Current
CUSTOMER CLIENT LIAISON
King Edward VII
2024.01 - 2025.02
CLINICAL SAFETY ASSOCIATE
MedSpace
2023.03 - 2024.01
DRUG SAFETY ASSOCIATE
PRA Health Sciences
2021.03 - 2023.02
LAB ASSISTANT AND TECHNICAL CLIENT LIAISON
One Scientific
2020.06 - 2021.03
BARISTA/SUPERVISOR
Mocha Mocha Café
2018.09 - 2020.05
10 GCSE'S - undefined
BLACKWOOD COMPREHENSIVE SCHOOL
A-LEVELS - undefined
COLEG Y CYMOEDD
BSc - Biomedical Science
University of the West of England
8 2019 -