Your Name
Currie,Midlothian
Summary
Skilled professional currently working in collaboration heavy team. My current role requires me to demonstrate strong communication skills and a proactive attitude in order to achieve what is expected of me. I am comfortable managing high workloads and flexible in adapting to the needs of the team or business. I am a good time manager and am dedicated to keeping myself and my work well organised. I am undaunted working under pressure. I will bring a detail-oriented mindset to a new roll and demonstrate in ability to quickly to learn new technologies to enable me to perform it effectively.
Overview
5
5
years of professional experience
Work history
Customer Service Consultant
Royal London
Edinburgh
05.2020 - Current
- Utilised product knowledge to assist customers with personal plans and pension schemes.
- Maintained a professional standard during customer interactions via email and phone.
- Demonstrated adaptability in shift patterns to meet team and business needs.
- Managed high volumes of calls and emails daily while completing assigned tasks.
- Represented company as primary contact for several pension schemes, fostering strong relationships.
- Collaborated effectively within a team, ensuring clear communication for workload management.
- Learned various systems quickly to enhance efficiency in daily operations.
- Coordinated advanced help for complex pension plan or scheme issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
History (Advanced higher) Philosophy (Higher) Classics (higher)
Stewart's Melville College
EdinburghSkills
- Able to work as part of a team
- Strong communication skills
- Professional and proactive attitude
- Comfortable at managing high workloads
- Flexible - able and willing to adapt to the needs of the team/business
- Strong time manager & organiser
- Comfortable working under pressure
- Detail oriented
- Very comfortably with computers and quick when learning new systems
Affiliations
- Rugby Player
- Gym goer
- Avid reader
References
References available upon request.
Timeline
Customer Service Consultant
Royal London
05.2020 - Current
History (Advanced higher) Philosophy (Higher) Classics (higher)
Stewart's Melville College
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