LEWIS KNOX
Hamilton,Scotland
Summary
Adaptable professional with expertise in training and development and customer service. Demonstrates efficiency under pressure, supported by strong organisational skills and attention to detail. Technical knowledge from automotive industry experience, complemented by proficiency in Kerridge system and Microsoft applications. Career goals focus on leveraging communication and collaboration skills to drive success in dynamic environments.
Experienced Senior Service Advisor known for exceptional customer service and process improvement. Elevated customer satisfaction by streamlining service operations and enhancing team collaboration. Delivered measurable outcomes by reducing service turnaround times and boosting repeat business through personalised customer interactions.
Overview
12
12
years of professional experience
Work history
Senior Service Advisor
Glasgow Audi
Hillington, Glasgow City
2023.02 - Current
- Led troubleshooting efforts, resulting in prompt issue identification and resolution.
- Updated customers on repair status to maintain transparency.
- Maintained up-to-date knowledge of automotive industry trends, contributing to expert advisory role.
- Spearheaded vehicle inspections for quality assurance purposes.
- Handled complex repair issues for increased customer satisfaction.
- Improved customer satisfaction by promptly addressing complaints and queries.
- Streamlined communication with technicians, leading to quicker problem resolution.
Service Advisor
Audi Approved Hamilton
Hamilton, Scotland
2016.10 - 2023.02
- Delivered a strong start through Audi apprenticeship, combining work and training.
Improved customer service capability by completing Volkswagen National Learning Centre qualifications.
Raised satisfaction by handling customer needs and processing retail and warranty requests.
Provided premium experiences by surpassing expectations through consistent customer care.
Supported sales performance and customer outcomes as an accredited service advisor.
Advanced professional development through continued Audi course attendance for career progression.
Expanded service coverage by gaining Sport Electric and Pro accreditation. - Built rapport with customers, enhancing long-term relationships.
- Streamlined service processes to increase efficiency.
Office Administration
Draintec
Glasgow, Glasgow City
2014.08 - 2014.09
- Handled water and waste work experience at Draintec during secondary school.
- Coordinated with clients, prepared invoices, and assisted job costing tasks.
- Gained first customer service exposure that supported later employment progress.
Education
National Awards-Highers -
Hamilton Grammar School
Hamilton, South Lanarkshire 01/2014 - 01/2016
Audi Apprenticeship Programme - Customer Service
National Learning Centre, MK
Milton Keynes 01/2016 - 01/2019
Skills
- First Aid at Work
- Training and development
- Calm and efficient under pressure
- Strong adaptability
- UK driving license holder
- Independent and collaborative work
- Risk management assessments
- Basic conversational skills in French, Spanish, and Mandarin
- Highly organized with attention to detail
- Effective communication skills
- Technical knowledge from automotive industry experience
- IT literate with expertise in Kerridge system and Microsoft applications
- Exceptional customer service skills
EXPERIENCE/LEADERSHIP
VW Outward Bound Trust Apprentice Training Programme
February 2018
Selected to participate in the Volkswagen Outward Bound Trust Apprentice Training Programme, where I undertook a series of challenging activities designed to develop leadership, teamwork, adaptability, and decision-making skills. Throughout the programme, I demonstrated a high level of professionalism and commitment, earning a Distinction Certificate in recognition of my performance.
My achievements were acknowledged by senior leaders from Audi UK, and I was featured in the Audi magazine for my contribution and success during the programme. This experience significantly enhanced my confidence, resilience, and ability to make informed decisions under pressure, while reinforcing the importance of effective collaboration and leadership in achieving positive outcomes.
SUPPORTING INFORMATION
Experienced customer service professional with almost ten years' experience in the automotive industry as an Audi Accredited Senior Service Advisor. Skilled in managing complex customer enquiries, resolving complaints, maintaining accurate records, and ensuring compliance with company policies and procedures. Recognised for excellent communication, organisation, and problem-solving abilities, with experience working effectively in fast-paced and demanding environments.
I am passionate about contributing positively to communities and the environment and am eager to apply my transferable skills within SEPA's Trainee Environment Protection Officer Programme. I am highly adaptable, confident when dealing with challenging situations, and committed to learning and professional development. My ability to build relationships, make informed decisions, and work collaboratively makes me well suited to a frontline regulatory role.
Timeline
Senior Service Advisor
Glasgow Audi
2023.02 - Current
Service Advisor
Audi Approved Hamilton
2016.10 - 2023.02
Office Administration
Draintec
2014.08 - 2014.09
Audi Apprenticeship Programme - Customer Service
National Learning Centre, MK
01/2016 - 01/2019
National Awards-Highers -
Hamilton Grammar School
01/2014 - 01/2016