Lewis Holesworth
Grimsby
Summary
Results-driven Store Manager with a strong background in retail and warehouse operations. Enhances store performance through strategic planning, budget control, and inventory management. Expertise in customer service, visual merchandising, and sales forecasting, leading to increased transaction values and customer satisfaction. Committed to team motivation and employee development to foster a productive work environment.
Overview
19
19
years of professional experience
Work History
Store Manager
Aldi
Grimsby, Humberside
06.2015 - Current
- Oversaw daily store operations, ensuring optimal stock levels, efficient staff rotas, and high customer service standards.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Addressed customer feedback promptly to enhance products and services offered.
- Merchandised displays to showcase new and popular items.
- Compiled reports on store performance, delivering insights to senior management for informed strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Implemented theft prevention measures to reduce store losses.
Warehouse manager
Smyths Toys Superstores
Grimsby, Humberside
07.2013 - 06.2015
- Oversaw daily operations of warehouse, including inventory management and order fulfilment to meet customer demands.
- Managed team of warehouse operatives, overseeing daily tasks to ensure smooth operations and timely order fulfilment.
- Monitored warehouse equipment, coordinating maintenance and repairs to reduce downtime and ensure operational continuity.
- Led team of warehouse operatives, delivering training and development to improve skills and maintain high team morale.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
Deputy Manager
The Co-Operative Food
Grimsby, Humberside
10.2007 - 07.2013
- Managed daily operations, delegating tasks to team members to enhance overall team productivity.
- Fostered positive, professional working environment to support staff engagement and customer satisfaction.
- Resolved customer complaints with professionalism, contributing to sustained high satisfaction levels.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Education
NVQ Level 2 - Plumbing
Grimsby collage
Grimsby01-2007
GCSEs -
Western Technology School
Grimsby01-2007
Skills
- Inventory management
- Sales forecasting
- Sales KPI management
- Sales reporting
- Budget control
- Stock control systems
- Store operations efficiency
- Visual merchandising
- Customer service
- Team motivation
- Performance management
- Employee coaching
- Staff training and development
- Strategic planning
- Problem solving
- Sales-driven
- Self-motivated
Hobbies and interests
- Gaming
- Football Liverpool FC
- Market shares amongst the big 6
Timeline
Store Manager
Aldi
06.2015 - Current
Warehouse manager
Smyths Toys Superstores
07.2013 - 06.2015
Deputy Manager
The Co-Operative Food
10.2007 - 07.2013
NVQ Level 2 - Plumbing
Grimsby collage
GCSEs -
Western Technology School