Lewis Holder
London,Bromley
Summary
Aspiring IT Support Engineer with CompTIA A+ certification and ongoing studies in Network+ and Security+. Strong focus on troubleshooting and user support, with a commitment to continuous technical skill development. Ready to contribute to a team by delivering reliable IT support and learning from industry professionals.
Overview
1
1
Certification
Work History
IT Technical Support Specialist
Hvivo
London, London
02.2024 - 04.2024
- Resolved escalated customer inquiries via telephone or remote access tools.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed maintenance and upgrades to existing computer systems as needed.
Education
5 GCSEs - Math, Science
St Aidan's Church of England Academy
Darlington01.2013
Skills
- Troubleshooting and help desk support
- Ticketing systems management
- Windows and Linux environments
- Network configuration and administration
- TCP/IP, DNS, and DHCP expertise
- VPN setup and management
- PC assembly and peripheral setup
- Printer installation and maintenance
- Remote desktop support
- Command line proficiency
- Active Directory management
- VirtualBox virtualization skills
- Verbal and written communication
- Analytical problem solving
- Time management and multitasking
- Eagerness to learn and collaborate
Certification
- CompTIA A+ (2025)
- Studying: Network+
- Security+
Practical Experience And Projects
Provided software and hardware troubleshooting support in academic environments, Installed and configured Windows and Linux operating systems, Assisted with basic network troubleshooting and router/switch setup, Practiced system security and user access control fundamentals, Conducted basic vulnerability assessments and system hardening exercises, Developed understanding of SOC operations and cybersecurity principles
Certifications And Education
- CompTIA A+, 12/31/25
- CompTIA Network+, CompTIA Security+
- 5 GCSEs (A–C), including Math and Science, St Aidan's Church of England Academy, Darlington, 06/30/13
References
References available upon request.
Timeline
IT Technical Support Specialist
Hvivo
02.2024 - 04.2024
5 GCSEs - Math, Science
St Aidan's Church of England Academy
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