Lewis Heath
Summary
Encouraging leader and problem-solver dedicated to team building as well as streamlining operations to decrease costs and promote overall efficiency of any workplace. Well-versed in assisting all members of the team with any problem that may arise to lead by example. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Loch Fyne Restaurant & Bar
05.2023 - 11.2023
- Lead day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed daily line checks to verify stock levels, address discrepancies, and forecast future needs and audits every quarter.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed team of up to 20+ restaurant staff, maintaining exceptional customer service and quality standards.
- Developed and managed content calendars for Instagram and Facebook to establish timely and relevant posts highlighting what we have going on each week.
Team Leader
Yates
05.2021 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with my team and customers through positive attitude and attentive response.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Bachelor of Arts - Media Production: Film And TV
York St John University
York, United Kingdom11.2022
A Levels/GCSEs -
Archbishop Sentamu Academy / 6th Form
Hull, United Kingdom08.2019
Skills
- Employee Scheduling using Team Hours with an understanding of Labor Cost Control
- Supply Ordering and Management
- Sales and Social Media Promotion
- Shift Management
- Food and Beverage Knowledge
- Can lead line cleans and change cask Ales/Ciders
- Cocktail trained
Timeline
Assistant Manager
Loch Fyne Restaurant & Bar
05.2023 - 11.2023
Team Leader
Yates
05.2021 - 05.2023
Bachelor of Arts - Media Production: Film And TV
York St John University
A Levels/GCSEs -
Archbishop Sentamu Academy / 6th Form
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