Summary
Overview
Work History
Education
Skills
Timeline
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Lewis Hammond

Bilston,England

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Specialist

RAC
Walsall, United Kingdom
02.2023 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Crew Member

McDonald’s
Wolverhampton , United Kingdom
09.2022 - 02.2023
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Team Member

KFC
Wolverhampton, United Kingdom
08.2021 - 09.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

GCSE -

Moseley Park School
Wolverhampton
09.2016 - 05.2021

Skills

    Telephone etiquette

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Timeline

Customer Service Specialist

RAC
02.2023 - Current

Crew Member

McDonald’s
09.2022 - 02.2023

Team Member

KFC
08.2021 - 09.2022

GCSE -

Moseley Park School
09.2016 - 05.2021

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Lewis Hammond