Lewis Hammond
Bilston,England
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
RAC
Walsall, United Kingdom
02.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member
McDonald’s
Wolverhampton , United Kingdom
09.2022 - 02.2023
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Team Member
KFC
Wolverhampton, United Kingdom
08.2021 - 09.2022
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
GCSE -
Moseley Park School
Wolverhampton 09.2016 - 05.2021
Skills
Telephone etiquette
Good communication skills
Report preparation
Complaint resolution
Money handling abilities
Technical Support
POS systems expert
Stocking and replenishing
Creative problem solving
Medical terminology knowledge
Excellent written and oral communication
Clean driving record
Timeline
Customer Service Specialist
RAC
02.2023 - Current
Crew Member
McDonald’s
09.2022 - 02.2023
Team Member
KFC
08.2021 - 09.2022
GCSE -
Moseley Park School
09.2016 - 05.2021