Lewis Gunner
Pudsey,Leeds
Summary
Highly motivated professional looking to grow into a new role and progress in his career using the skills learned and gained through experience and education. Working efficiently and learning quickly, the drive and motivation would boost the qualities of any professional team or environment, with hopes to progress knowledge and skills further.
Overview
4
4
years of professional experience
Work history
Social media manager
Hearts & Souls
Leeds, West yorkshire
11.2025 - Current
- Developed and implemented engaging social media strategies to enhance brand awareness.
- Curated and scheduled content across multiple platforms to maintain consistent online presence.
- Collaborated with cross-functional teams to align marketing campaigns with social media efforts.
- Monitored and analysed social media performance metrics to inform future content decisions.
- Created visual content using graphic design tools to support social media initiatives.
- Lead team meetings, resulting in more coordinated efforts towards achieving company goals.
Customer service representative
Evoke/William Hill
Leeds, West Yorkshire
02.2022 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Assisted customers with account management and transaction processes ensuring accuracy.
- Maintained up-to-date knowledge of products and services to enhance customer interactions.
- Collaborated with team members to improve service delivery and customer satisfaction levels.
- Ensuring all rules and regulations regarding safer gambling are met and documented
- Trained new staff on customer service protocols and best practices within the team.
- Delegated tasks effectively, ensuring productivity within the team.
- Collaborated with team members to create engaging promotional materials for events.
Education
IBM Data Analysis - Data Analysis
IBM
Leeds 09/2025 -
Diploma of Higher Education - Sports Marketing
Leeds Beckett University
Leeds 09/2021 - 05/2024
Btec - Sport
Yorkshire Cricket College
Headingley, Leeds 09/2020 - 05/2022
GCSEs - English, Maths, Science, Geography, Btec Business, Btec sport, Vcert Hospitality
The Farnley Academy
Farsley, Leeds 09/2015 - 05/2020
Skills
- Social media engagement competency
- Interpretation of data analysis
- Market data analysis
- Data analysis for sales
- Proficiency in Microsoft and Google software( Excel, Sheets, Tableau, etc)
- Communication skills
- Social media marketing
- Practice marketing techniques
- Professional discretion
- Dependability and punctuality
- Advanced solving skills
- Proven ability to work efficently, independently and as a team
Affiliations
- Travelling
- Sports (Cricket, football, horse racing).
- Business and Marketing
- Social Media Promotions
References
References available upon request.
Timeline
Social media manager
Hearts & Souls
11.2025 - Current
Customer service representative
Evoke/William Hill
02.2022 - Current
IBM Data Analysis - Data Analysis
IBM
09/2025 -
Diploma of Higher Education - Sports Marketing
Leeds Beckett University
09/2021 - 05/2024
Btec - Sport
Yorkshire Cricket College
09/2020 - 05/2022
GCSEs - English, Maths, Science, Geography, Btec Business, Btec sport, Vcert Hospitality
The Farnley Academy
09/2015 - 05/2020