Lewis Gordon
Cambridge,ENG
Summary
Dynamic professional with proven skills in persuasion, objection handling, and rapport building. Experienced in upselling and enhancing customer satisfaction in fast-paced environments. Committed to driving business growth through effective communication and teamwork.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Sales and customer service representative
Bridge
Nottingham, Nottinghamshire
2026.02 - 2026.03
* Engaged with customers in a face-to-face sales environment, promoting subscription-based services and building rapport quickly to drive conversions
* Developed strong communication and persuasion skills, handling objections and adapting approach based on customer responses
* Worked consistently towards targets in a performance-driven setting, maintaining resilience and professionalism in a high-rejection environment
* Gained experience in upselling, customer psychology, and delivering a positive brand experience
Front of house team member
Stem and glory
Cambridge, Cambrisdgeshire
2023.07 - 2024.10
* Worked in a high-paced restaurant environment, delivering efficient customer service
* Built strong rapport with guests through effective communication
* Upsold premium menu items, increasing average order value
* Maintained a positive dining experience, encouraging repeat visits
Education
GCSEs - Maths
St Bede's Interchurch School
Cambridge, Cambridgeshire 2018.09 - 2023.06
GCSEs - English language
St Bede's Interchurch School
Cambridge, Cambridgeshire 2018.09 - 2023.06
Skills
- Persuasion & influence
- Objection handling
- Rapport building
- Upselling & cross-selling
- Communication
- Teamwork
- Time management
- Adaptability
Timeline
Sales and customer service representative
Bridge
2026.02 - 2026.03
Front of house team member
Stem and glory
2023.07 - 2024.10
GCSEs - Maths
St Bede's Interchurch School
2018.09 - 2023.06
GCSEs - English language
St Bede's Interchurch School
2018.09 - 2023.06