Lewis Elvins

• Managed high-risk projects, ensuring safety compliance at all times.
• Analysed complex datasets for improved decision-making processes.
• Develop processes from scratch to enhance operational efficiency and streamline workflows.
• Supported hiring efforts through structured interviews to identify candidates aligned with organisational goals.
• Managed manager's responsibilities during annual leave, handling critical queries with detailed factual evidence.
• Maintained year-on-year improvement with Event Duration Monitors to ensure we exceed the companies internal targets with Operability and Uptime
• Held meetings with external maintenance crew leads to ensure Severn Trent standards were met during EDM (Event Duration Monitor) work, supporting high performances in line with ODI's
• Coordinated with data suppliers to ensure accurate and reliable logger data, supporting high-performance EDM operations.
• Develop comprehensive training sessions on advanced kits to ensure teams grasp equipment functionality and effectively enhance data quality.
• Engaged contractors in ongoing discussions about industry-leading kit enhancements to foster innovation and application of best practices.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Analysed non-infrastructure and infrastructure assets, implementing strategies that reduce operational costs while promoting durability and longevity.
• Established key structures and standard operating procedures within the new EDM team.
• Managed data and maintenance for Incident Prevention Monitors (IPMs), enabling stakeholders to identify environmental risks and take timely corrective action.

Examples

• Public Map https://www.stwater.co.uk/in-my-area/storm-overflow-map/ - By identifying delays in waiting for 3-day non-comms on the OnSite system (Maintenance Contractor), I implemented a manual job-raising process for critical incidents. This reduced the average response time by 30% and ensured jobs were logged and prioritised immediately, significantly improving SLA compliance and customer satisfaction. As a result of this a contract amendment was made for next day visits.

• Identified specific sites requiring marker posts or boundary boxes to optimise signal rates and facilitate call ins across the EDM fleet.

Working at Motrek has been the best experience for my development and have learnt so much. travelling the country and sometimes abroad, working for the biggest businesses but also small local ones has taught me to adapt to different types of client and their needs during this job my responsibilities were:

• Performed facility inspections to address security and safety hazards.
• Tested water and sewage samples for chemical and bacterial content.
• Used test equipment and colour analysis standards to analyse water and sewage samples.
• Inspected equipment and monitored operating conditions, meters and gauges.
• Regulated water treatment and distribution processes in line with established requirements.
• Updated plant logs and reports with daily data and incident information.
• Collected water and sewage samples for analysis.
• Met environmental protection and sustainability standards with adherence to regulations.
• Monitored computerised control systems and machinery in water treatment applications.
• Verified flow, pressure and temperature settings against specifications.

Working at Amba Defence was an amazing experience due to working night shifts and 4 on and 4 off. I loved speaking to various clients and looking out for their safety. During my time at Amba my duties and responsibilities were:

• Answered phones, transferred calls and maintained switchboards to triage communications.
• Handled out of office hour complaints and emergency repairs to protect workers.
• Remotely controlled gates, doors and access points to provide protection and boundaries.
• Recorded complaints, incidents and emergencies on database to maintain accurate information.
• Responded to radio checks to support smooth communications.
• Conducted daily equipment checks to detect discrepancies and failures.
• Collaborated with security agencies and staff to maintain proper use of CCTV systems.
• Acted as a Subject Matter Expert for CCTV-related investigations to assist court proceedings in solving case.
• Converted and transferred CCTV footage files for evidence collection procedures with accuracy and confidentiality.
• Tracked incoming and outgoing vehicles and staff movements to identify suspicious activity.
• Utilised various cameras to capture different angles of instant activities.
• Dealt with alarm activation to determine cause and inform security manager.
• Observed external security situation and provided best routes and status to company drivers.
• Monitored CCTV to determine unusual activity and provide precautions.

I joined Tesco in 2018 to help improve my development and Career, during my time at Tesco my key duties and responsibilities were:

• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Managed customer complaints with prompt, mutually beneficial resolutions.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.