Lewis Duggan
Summary
Senior Conflicts Analyst with six years experience, currently employed by global law firm DLA Piper in their Client Intake department. Previously studied MA - Modern History at Sheffield University and BA History at Sheffield Hallam University.
Overview
11
11
years of professional experience
Work History
Senior Conflicts Analyst
DLA Piper
10.2019 - Current
- Trained and managed less senior team members on a day-to-day basis.
- Reviewed and updated internal policies related to conflicts of interest.
- Principle liaison between the international conflicts team and the US counterparts - Leading on communication for a cross-firm intake relationship.
- Adapted to firm wide system changes relating to the intake process and subsequently led training meetings to subordinates.
- Streamlined conflict resolution processes by implementing new "commerical orientated" processes that focus on providing a compliant but reasoned clearing procedure.
- Assisted in the development of training materials for staff members, increasing overall awareness of conflict identification and resolution procedures with an emphasis on commercial awareness.
- Advised attorneys on engagement letter language concerning waiver provisions which focus on taking into account any existing or possible future conflicts scenarios to prevent unnecessary conflict shadows.
- Contributed to a positive work environment by actively participating in team meetings and providing constructive feedback on subordinates performance assessments.
Customer Service Manager
Ladbrokes Coral Group
10.2014 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key, high-staking customers, ensuring their needs were met consistently and promptly.
- Conducted regular audits of gaming activities with "at-risk" customers - ensuring compliance with regulatory requirements and maintaining accurate records.
- Organized and delegated cache of daily tasks to achieve consistent operations.
Education
Master of Arts - Modern History - PASS
University of Sheffield
Sheffield09-2020
Bachelor of Arts - History - 2:1
Sheffield Hallam University
Sheffield09-2017
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Interpersonal skills
- Conflict management
- Elite
- Orbis
- iManage
- Outlook
- Microsoft Office
- Microsoft Excel
System Skills and Experience
- Elite
- Orbis
- iManage
- Outlook
- Microsoft Office
- Microsoft Excel
References
On request
Timeline
Senior Conflicts Analyst
DLA Piper
10.2019 - Current
Customer Service Manager
Ladbrokes Coral Group
10.2014 - 09.2018
Master of Arts - Modern History - PASS
University of Sheffield
Bachelor of Arts - History - 2:1
Sheffield Hallam University
Similar Profiles
Wissam BentazarWissam Bentazar
Legal Intern – IP, Privacy & Commercial Contracts at DLA Piper Casablanca, TMT TeamLegal Intern – IP, Privacy & Commercial Contracts at DLA Piper Casablanca, TMT Team
Charlene JohnsonCharlene Johnson
Business continuity analyst at DLA PiperBusiness continuity analyst at DLA Piper
Jasmine PaddaJasmine Padda
Legal Administrative Assistant at DLA Piper (Canada) LLPLegal Administrative Assistant at DLA Piper (Canada) LLP
Rumita SinghRumita Singh
Senior Conflicts Analyst at White & Case LLPSenior Conflicts Analyst at White & Case LLP
Melanie AB MacdonaldMelanie AB Macdonald
Senior Conflicts Analyst at Mintz LevinSenior Conflicts Analyst at Mintz Levin