Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

LEWIS DOUGLAS MCLAUCHLIN

Edinburgh,Midlothian

Summary

Dedicated professional with a strong focus on customer service excellence and relationship building. Demonstrates expertise in complaint management, stock control, and order fulfilment, ensuring seamless operations and outstanding customer satisfaction. Skilled in effective listening, confident communication, and accurate money handling, contributing to efficient payment processing and refund management. Known for an outgoing and enthusiastic approach, coupled with patience and empathy to handle complex situations effectively. Aspires to leverage these competencies to further enhance customer service strategies within a dynamic organisation.


Overview

12
12
years of professional experience

Work history

Customer Service and Sales Assistant

Heart Of Midlothian PLC
Edinburgh
07.2015 - 07.2025
  • Trained new staff members, fostering a supportive working environment.
  • Improved customer service by efficiently handling queries and complaints.
  • Utilised excellent communication skills to provide detailed product information.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Processed returned or exchanged items and provided refunds to customers.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Took interest in customers' needs and concerns to provide advice and product recommendations.
  • Built lasting relationships with clients through customer service interactions.

Food Runner/ Busser

Gusto Italian Restaurant
George Street
04.2015 - 08.2015
  • Working in a very busy and popular restaurant on George Street.
  • Involved in all areas of the restaurant where I clean glasses if the bar are needing a hand to clean up.
  • Involved in the polishing of cutlery and the tidying away of the dirty napkins folding them into batches of ten and putting them down the stairs for cleaning.
  • The taking of food from the window and collecting the food from the tables and sweeping the back stairs if they need cleaned.
  • Ensured guest satisfaction, always serving meals with a smile and friendly manner.
  • Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
  • Prepared tables for next guests to ensure quick turnover rate in busy periods.

Car Valet

Inch VW Bathgate
04.2014 - 05.2014
  • Employed as required and at short notice I cleaned and valeted all types of cars and made sure they were cleaned to a high standard.
  • Based in a garage I was required to work on my own motivations, completing targets by meeting the volume of cars set to clean in the timescale given.

Glass collector

Edinburgh Prison Officers Social Club
05.2014 - 01.2015
  • A regular position where I was employed to collect used drinks glasses within a public house environment.
  • Also involved is the stacking of the glasses in the cleaning machine and the replenishment of those clean glass on the shelves ready for service.

Butchery Assistant

John Bain and son butchers
03.2013
  • Work experience placement over a 5 day period from school.
  • Learned about, overall mince and steak pie preparation, including accurately weighing and measuring fillings for pies, sealing pastry bases and pie lids and oven firing them.
  • Health and Safety and cleanliness, was also a key role, ensuring clean work stations to an agreed standard at all times.

Grounds Maintenance

Self employed
05.2013 - 10.2013
  • Working for myself, I maintained the gardens of 3 properties.
  • Work involved grass cutting and edging, maintenance of machinery.
  • I canvassed for work myself and under my own motivation, agreed a cutting cycle and payment from my clients.
  • All work was completed safely and on time.
  • Feedback received was always positive.

Education

GCSEs -

Tynecastle High School
Edinburgh

Skills

  • Relationship building with customers
  • Positive attitude
  • Stock control
  • Complaint handling
  • Effective listening
  • Returns processing
  • Order fulfilment
  • Customer Service
  • Complaint management
  • Confident communicator
  • Payment Processing
  • Stock counting
  • Refund and exchange processing
  • Outstanding customer service
  • Outgoing and enthusiastic
  • Accurate money handling
  • Till and cash handling
  • Patience and empathy
  • Refund processing

Custom

  • Sports related football
  • Played for Tynecastle High School from 09/01/09 to 04/30/15
  • Played basketball for Tynecastle High School in 2014-2015
  • Keen follower of Hearts FC and Liverpool FC
  • Spending time with family
  • Listening to music

Affiliations

  • Fashion, Music, Football, Gym,

References

References available upon request.

Timeline

Customer Service and Sales Assistant

Heart Of Midlothian PLC
07.2015 - 07.2025

Food Runner/ Busser

Gusto Italian Restaurant
04.2015 - 08.2015

Glass collector

Edinburgh Prison Officers Social Club
05.2014 - 01.2015

Car Valet

Inch VW Bathgate
04.2014 - 05.2014

Grounds Maintenance

Self employed
05.2013 - 10.2013

Butchery Assistant

John Bain and son butchers
03.2013

GCSEs -

Tynecastle High School

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LEWIS DOUGLAS MCLAUCHLIN