Lewis Crowley
Derby
Summary
Dynamic professional specialising in strategic decision-making and team leadership. Expertise in driving innovative solutions through adaptive leadership and effective communication. Proven ability in problem solving and conflict resolution, fostering mentorship to build high-performing teams. Committed to leveraging skills for impactful organisational growth and development.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Outbound Sales Leader | Administration Leader
OVO Energy | The Telegraph, Firstsource Derby
Derby
2021.10 - 2026.02
- Doubled FTE in the first quarter starting with OVO energy, this increased from 10 FTE, 15 HC to 20 FTE, 28 HC.
- Managed administrative functions at telegraph call centre, enhancing operational efficiency and maintaining compliance with standards.
- Developed client relationships through personalised style consultations, resulting in increased customer satisfaction.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Supervised team of 8 to facilitate smooth daily operations in fast-paced call centre setting.
- Updated administrative processes in accordance with industry norms and best practices, ensuring alignment with organisational goals.
- Conducted interviews for prospective hires to contribute to building effective teams.
- Attended nationwide meetings to align with company objectives.
- Ensured compliance with company standards during monthly and quarterly audits.
Kitchen Porter/Cleaner/Porter/Barista (Costa & Starbucks)
Autograph/Compass, Derby
Derby
2012.10 - 2021.09
- Assisted teams in understanding catering operations in high-volume and fast-paced environments.
- Supported communication efforts while managing cash banking tasks and coordinating client requests.
- Acknowledged for contributing to improved quality and service as a barista, enhancing customer satisfaction.
Sous Chef
The Forge, Derby
Derby
2016.07 - 2017.09
- Assisted front-of-house team during busy service hours.
- Aided in the effective distribution of meals for restaurant serving over 300 orders nightly.
- Supported coordination efforts during peak times without breaks exceeding 4 hours.
- Helped organise large functions, including a wedding for 85 guests, maintaining service standards despite limited space.
Education
GCSE - Mathematics and English
Murray Park School
2005.01 - 2010.01
Skills
- Strategic decision-making
- Team leadership
- Adaptive leadership
- Effective communication
- Problem solving
- Innovative thinking
- Conflict resolution
- Mentorship
References
Available upon request.
Timeline
Outbound Sales Leader | Administration Leader
OVO Energy | The Telegraph, Firstsource Derby
2021.10 - 2026.02
Sous Chef
The Forge, Derby
2016.07 - 2017.09
Kitchen Porter/Cleaner/Porter/Barista (Costa & Starbucks)
Autograph/Compass, Derby
2012.10 - 2021.09
GCSE - Mathematics and English
Murray Park School
2005.01 - 2010.01