Lewis Booth
Dundee,Angus
Summary
I have 14 years of experience in the retail sector across a variety of different businesses and experience in computing. I am an accomplished Assistant Manager who puts a heavy focus on both staff and customer engagement, with an amicable disposition and a strong desire to strive for success. This has allowed me to garner a positive image in the businesses I have worked for. I have extensive training on company policies from my previous and current employers, including training on GDPR and RIDDOR. I grew up in a family that invested heavily in fostering, which allowed me to cement an attitude of compassion regardless of background.
Overview
14
14
years of professional experience
40
40
years of post-secondary education
Work history
Assistant Manager
Cash Converters
Dundee
10.2021 - 03.2024
- Oversaw daily operations of the store, including opening up, cash handling, stock management and customer assistance.
- Maintained and developed store appearance to meet the demands of a constantly shifting stock variety, including visual merchandise planning, selection of promotions and store tidiness.
- Engaged in stock take sessions to take account of what stock we had and record any shrinkage.
- Managed an online presence via eBay sales, including stock listing, shipping of goods and handling returns.
- Evaluated staff performance via one-to-one engagement and group discussions to maintain exceptional service levels.
- Built customer relationships by engaging with the community & meeting their needs on both a personal and professional level.
- Enforced company policies and guidelines for all employees.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers via de-escalation and positive engagement.
Buys Assistant
Cash Converters
Dundee
08.2017 - 03.2024
- Purchased stock from customers, negotiating price based off of current market value, condition and buyer interest.
- Engaged in financial services by managing buyback, pawns and loans to grow our customer base and merchandise stock.
- Trained on the money transfer system Western Union, following both Cash Converters and Western Union policies.
- Cleaned and prepared stock to be in a sellable condition.
- Worked with sales staff to display merchandise in store.
- Engaged in stock take sessions to take account of what stock we had and record any shrinkage.
- Rose to senior buyer, taking on extra managerial tasks including cash handling, training of new staff and setting examples for current buys staff members.
Technician
Hutchison Technologies
Dundee
01.2016 - 08.2016
- Built custom computers that were designed for use in gyms and fitness centres for spin cycle classes.
- Collaborated with our distribution network to ship computers to new and existing customers, as well as scheduling maintenance visits.
- Managed and documented computer networks used by our clients
- Designed a comprehensive document on the computers I built, including assembly, management and troubleshooting.
- Managed purchase orders of components used in our computers.
- Worked with vendors to lower overhead on component costs, reducing the cost of our computers by over £100 per unit.
- Collaborated with our Research and Development team to make improvements and upgrades to our units based on customer and business needs.
Supervisor
Farmfoods
Aberdeen
01.2015 - 04.2015
- Maintained and ordered stock on a day-to-day basis.
- Managed daily workplace operations, including opening and closing of store, cash management and staff breaks.
- Performed safety checks in store and in the stockroom to assess risk and create a safe environment.
- Engaged in stock take sessions to check stock levels and record incidents of theft.
Sales Assistant
Co-op Food
Birkhill, Dundee
01.2010 - 08.2014
- Accepted and processed payments via POS systems.
- Greeted customers and offered a friendly service.
- Managed stock levels by replenishing shelves.
- Cultivated and grew customer loyalty by the promotion of the Co-Operative's membership scheme.
- Took on managerial responsibilities including cash handling from the safe and training new staff members.
Education
Higher National Diploma - Computer Networking
Dundee & Angus College
Dundee 09.2011 - 05.2013
Scottish Qualifications Certificate - Higher Maths: C
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Higher English: D
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Geography: A
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Chemistry: A
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Product Design: A
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade Physics: 2
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade French: 3
Monifieth High School
Angus 08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade Art: 4
Monifieth High School
Angus 08.2002 - 06.2007
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Excellent customer service skills
- 90 Words per minute typing
- Trained in cash handling and financial services
- Managerial experience
Timeline
Assistant Manager
Cash Converters
10.2021 - 03.2024
Buys Assistant
Cash Converters
08.2017 - 03.2024
Technician
Hutchison Technologies
01.2016 - 08.2016
Supervisor
Farmfoods
01.2015 - 04.2015
Higher National Diploma - Computer Networking
Dundee & Angus College
09.2011 - 05.2013
Sales Assistant
Co-op Food
01.2010 - 08.2014
Scottish Qualifications Certificate - Higher Maths: C
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Higher English: D
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Geography: A
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Chemistry: A
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Intermediate 2 Product Design: A
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade Physics: 2
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade French: 3
Monifieth High School
08.2002 - 06.2007
Scottish Qualifications Certificate - Standard Grade Art: 4
Monifieth High School
08.2002 - 06.2007
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