Summary
Work History
Education
Skills
References
Timeline
Generic

Lewis Bjork

Newcastle Upon Tyne

Summary

I am a reliable and adaptable university student with strong customer service experience in education and healthcare environments. Skilled in handling customer interactions, administrative tasks, inventory management, and proprietary IT systems. Proven ability to work in fast-paced environments, multitask effectively, and provide excellent service. I am currently studying Artificial Intelligence at Northumbria University, demonstrating strong analytical and problem-solving skills.

Work History

Medical Secretary & Receptionist

NHS
  • Managed patient appointments, medical records, and confidential data.
  • Provided front-line customer service in a fast-paced environment.
  • Used multiple proprietary systems for data entry and scheduling.
  • Across multiple departments
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • 1 year total

IT Technician

Belfast Metropolitan College
  • Assisted staff and students with technical issues, requiring problem-solving and clear communication.
  • Managed IT systems and provided support on proprietary platforms.
  • Delivered excellent customer service in a high-demand environment.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • 8 months

Enrolment Officer

Belfast Metropolitan College
  • Assisted with new students and staff with enrolment processes.
  • Maintained records using internal systems, ensuring data accuracy.
  • Worked in a customer-facing role, handling inquiries efficiently.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Investigated issues and created solutions for new customers.
  • 6 months

Education

Bachelor of Science - Artificial Intelligence

Northumbria University
Northumbria
05-2026

Skills

  • Customer Service & Communication
  • Teamwork & Collaboration
  • IT Proficiency (including proprietary systems)
  • Problem-Solving & Adaptability
  • Time Management & Multitasking
  • Attention to Detail
  • Customer service
  • Critical thinking
  • Electronic recordkeeping
  • Inventory management
  • Database administration
  • Data management

References

  • Kristian, Kinnaird, Manager, Kkinnaird@belfastmet.ac.uk, Belfast Metropolitan College, Technician within a college.
  • Katherine, Smithwhite, Manager, Katherine.Smithwhite@setrust.hscni.net, Home Treatment Team Lagan Valley Hospital, Receptionist & Medical secretary.


Timeline

Medical Secretary & Receptionist

NHS

IT Technician

Belfast Metropolitan College

Enrolment Officer

Belfast Metropolitan College

Bachelor of Science - Artificial Intelligence

Northumbria University

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Lewis Bjork