Levi Dike
South Croydon,UK
Summary
Experienced pensions administrator with 6 years of experience in customer service and foundational skills in operations and client services within regulated environments. Expertise in managing high-volume cases while consistently achieving KPIs and ensuring data accuracy. Proven ability to resolve complex client issues efficiently, contributing to enhanced client satisfaction. Open to opportunities in operations, client services, administration, or compliance/governance and customer service based roles.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Pension administrator / Customer Services Operator
Liberata
Bromley
2024.07 - 2026.01
- Manage high-volume operational cases within a regulated service environment, ensuring accuracy, compliance, and timely delivery.
- Resolve complex client enquiries involving sensitive data, and consistently meet KPIs for turnaround time, quality, and customer satisfaction.
- Processed pensions contributions to ensure timely allocation of funds.
- Informed members regarding updates and changes of benefits to complete required documents.
- Maintained detailed client records across CRM systems, updating and amending on regular basis.
Customer Service Agent
Willis Towers Watson
Redhill, Surrey
2023.01 - 2024.01
- Delivered client support within regulated corporate services, managing 35 to 50 inbound cases daily.
- Handled over 100 customer calls each day, addressing complex and minor issues effectively.
- Coordinated administrative tasks to enhance office operations.
- Resolved customer complaints to increase client satisfaction levels.
Sales Coordinator / Operations Support
Lindab
Croydon
2023.01 - 2023.01
- Produced accurate client quotations, processed orders to deadline, and liaised with internal teams while maintaining data integrity.
- Prepared sales presentations, impressing key clients and stakeholders.
- Handled critical customer issues promptly, improving overall service quality.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
Customer Service Agent
Croydon Council
Croydon
2022.01 - 2023.01
- Provided operational support across public-sector services, logged and tracked cases, and ensured audit-ready documentation.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Acted as first point of contact for customer issues and queries.
Education
BA (Hons) - Film & Media
University of Kent
Canterbury, Kent 2019.09 - 2023.08
GCSEs -
Archbishop Tensions
East Croydon 2014.09 - 2017.08
A-Levels -
Warlingham school
Warlingham, Surrey 2017.09 - 2019.07
Skills
- End-to-end case management; Workflow prioritisation and SLA delivery; KPI tracking and reporting; Process adherence and continuous improvement; Client and stakeholder communication; Escalation handling; CRM and case management systems; Advanced Excel reporting; Sensitive data handling and audit-ready records
References
References available upon request.
Timeline
Pension administrator / Customer Services Operator
Liberata
2024.07 - 2026.01
Customer Service Agent
Willis Towers Watson
2023.01 - 2024.01
Sales Coordinator / Operations Support
Lindab
2023.01 - 2023.01
Customer Service Agent
Croydon Council
2022.01 - 2023.01
BA (Hons) - Film & Media
University of Kent
2019.09 - 2023.08
A-Levels -
Warlingham school
2017.09 - 2019.07
GCSEs -
Archbishop Tensions
2014.09 - 2017.08