Levente Hunor Takacs
Bristol
Summary
Dynamic professional with a strong foundation in customer service and leadership, adept at problem-solving and time management. Demonstrates exceptional communication and interpersonal skills, ensuring effective handling of complaints and fostering positive customer relations. Proven track record in staff training and mentoring, enhancing team performance through attention to detail and adaptability. Committed to leveraging expertise in teamwork and leadership skills to drive organisational success.
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in Assistant manager role.
Overview
11
11
years of professional experience
Work history
Assistant manager
Honi Poke
Bristol
09.2024 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the shop floor.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Monitored health and safety measures for guaranteed compliance.
Assistant F&B manager
Clayton Hotel
Bristol
04.2024 - 08.2024
- Ensured smooth operations by overseeing daily management of food and beverage areas.
- Stayed abreast of industry trends by attending relevant seminars and workshops-contributing fresh ideas to business strategy as result.
- Streamlined service procedures, resulting in quicker turnaround times.
- Trained new employees to maintain service standards and uphold company values.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Maintained professional relationships with suppliers to ensure consistent supply chain flow.
- Conducted regular team meetings, promoting open communication within the team.
- Developed new menu items for increased customer appeal.
- Boosted customer satisfaction with rigorous quality control measures for food and drink preparation.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Front of House Supervisor
Mezze Green Dragon
Downend
10.2022 - 04.2024
- Advised the FOH Manager of any security or seating problems encountered.
- Secured venue, ensuring it was safe, presentable and welcoming at all times.
- Ensured that appropriate standards of courtesy, behaviour and dress were maintained at all times.
- Assisted guests and staff in preparing the building for all events, including setups and pack down.
- Managed payment processing utilising POS systems, including refunding customers and providing discounts when required.
- Communicated daily specials, promotions and recommended menu items when taking customer orders.
- Managed regular training and skills development sessions with staff to relay current company best practices and effective communication techniques.
- Maintained extensive knowledge of menu items and daily deals by communicating with chefs and bartenders.
- Managed employee acquisition, selecting recruits based on expertise, experience and interview success.
- Managed schedule for restaurant staff, planning depending on busy periods, contacted hours and budgets.
General Manager
L'Osteria
Bristol
04.2022 - 09.2022
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Managed team of 20 professionals.
- Boosted profit opportunities, analysing cost, contract performance and risk for corrective action.
- Achieved productivity improvements while enhancing quality control operations to reduce overhead.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
- Greeted customers and responded to customer enquiries.
- Grew business by creatively driving sales and maintaining cost controls.
General Warehouse Operative
Nisbets
Bristol
12.2020 - 04.2022
- Coached new team members in warehouse software and processes
- Used forklifts to load and unload vehicles, driving safe, secure transportation methods to avoid damage
- Unloaded cargo with forklift equipment, maintaining clean, safe and organised warehouse
- Undertook regular stock checks to ensure quality and safety standards for continued compliance
- Performed all duties safely and efficiently, in line with safety rules for best working practices
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies
- Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
Assistant General Manager
L'osteria
11.2016 - 02.2018
- Bristol
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
- Supported long-term business need strategies, generating customer relations feedback for process improvements.
Assistant Manager
L'Osteria
Bristol, United Kingdom
12.2015 - 10.2016
- Creating VAT invoices for function groups as well as bills for restaurant guests
Jr. Assistant Manager
Szasz Adalbert Sport Highschool
, Romania
12.2014 - 12.2015
- Preparing monthly payroll which involves collating staff working hours, incorporating annual leave and gratuities
- Working in small but busy environment taught how to multitask, organise time in effective manner and multitask
- Dealing with customers via telephone, email and face to face on daily basis improved communication, customer service skills, marketing skills and taught patience as well
- I have represented company on promotional events organised by
- L'Osteria Chain
- Responsible of taking care of online reviews, dealing with customer complaints
- Taking care of quality of food, stock count, food safety, health and safety, fire safety and risk assessment
- Business or sector Food and Beverage
- Strengthened operational efficiencies and traceability, developing improved financial reporting, scheduling and merchandising methods
- Evaluated staff performance, implementing training and development programs to maintain exceptional service levels
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Waiter
The Birch
Woburn, United Kingdom
07.2014 - 12.2014
- Making sure that all employees reach their full potential through constant evaluation, coaching and training
- Assisting with day to day running of restaurant
- Deputizing in absence of General Restaurant Manager
- Meeting and greeting visitors to restaurant
- Dealing with and responding to customer complaints, and always ensuring that customers leave satisfied
- Giving advice to customers on menu and wine choice
- Overseeing lunch and dinner shifts,
- I also work in lounge bar, preparing and serving local cocktails
- I am in charge for drink and restaurant stock to be up to date
- Important part of my job is also doing 'end-of-the-day' for all departments in the hotel and restaurant
- Number 4 at Stow - Stow on the Wold, Gloucestershire
- Checked in with customers during meals to check orders were received correctly and met guests' expectations
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
Bachelor of Science - Physical education and Sport
Alexandru Ioan Cuza University
Bachelor of Science - Hotel and Tourism, Sports
Dimitrie Cantemir University
MarosvasarhelySkills
- Problem-solving
- Time management
- Handling complaints
- Teamwork
- Attention to detail
- Communication
- Adaptability
- Interpersonal skills
- Leadership
- Staff training
- Customer service and relations
- Staff mentoring
- Customer Service
- Leadership skills
Affiliations
- sport , travel ,movies , reading books
Timeline
Assistant manager
Honi Poke
09.2024 - Current
Assistant F&B manager
Clayton Hotel
04.2024 - 08.2024
Front of House Supervisor
Mezze Green Dragon
10.2022 - 04.2024
General Manager
L'Osteria
04.2022 - 09.2022
General Warehouse Operative
Nisbets
12.2020 - 04.2022
Assistant General Manager
L'osteria
11.2016 - 02.2018
Assistant Manager
L'Osteria
12.2015 - 10.2016
Jr. Assistant Manager
Szasz Adalbert Sport Highschool
12.2014 - 12.2015
Waiter
The Birch
07.2014 - 12.2014
Bachelor of Science - Physical education and Sport
Alexandru Ioan Cuza University
Bachelor of Science - Hotel and Tourism, Sports
Dimitrie Cantemir University
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