Leutrim Nika
London
Summary
Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Team member
ASK Italian
London, City of Westminster
05.2022 - Current
- Warmly greeted customers and proactively reduced wait times.
- Offered exceptional customer service with strong product knowledge.
- Delivered reliable customer service with attention to detail even under high pressure.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Collaborated and offered support with extra tasks to meet team goals.
Team Leader
Pret A Manger
London, City of Westminster
10.2021 - 05.2022
- Led shifts and motivated team to drive sales.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Delegated tasks to make best use of individuals' skills.
Stock replenisher
Waitrose & Partners
London, City of Westminster
08.2021 - 09.2021
- Updated inventory management systems to improve product availability data.
- Inspected delivery product quality and quantities.
- Repositioned shelves and display to showcase fast-selling product.
- Maximised sales by delivering strong merchandising and product availability.
Restaurant manager
NTH Shqiponja
Kosovo, Prishtina
01.2016 - 01.2021
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Analysed operations to improve restaurant efficiency and service levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Education
Software Engineering
Learning People Global
London 04.2023 -
Bachelor of Arts - Finance / Business
Management Information
Kosovo 01.2011 - 01.2018
Skills
- Cash handling
- Forecasting / Budgeting
- Banking
- Cold Calling
- Product knowledge
- Customer-focused / Customer Service
- Quality Assurance and Control
- Communication skills
- Time management
- Problem-solving
- Flexible and adaptable
- JavaScript
- HTML coding
- Microsoft Excel / Microsoft Word
- MAC OS systems
Affiliations
- Reading Self Development Books
- Gym
- Tennis
Right to Work in the UK - Share code available on request
No sponsorship is required - Full UK RTW.
References
References available upon request.
Timeline
Software Engineering
Learning People Global
04.2023 -
Team member
ASK Italian
05.2022 - Current
Team Leader
Pret A Manger
10.2021 - 05.2022
Stock replenisher
Waitrose & Partners
08.2021 - 09.2021
Restaurant manager
NTH Shqiponja
01.2016 - 01.2021
Bachelor of Arts - Finance / Business
Management Information
01.2011 - 01.2018
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