Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Letitia Lowey-Lieb

Crosby

Summary

Dedicated professional with a strong background in customer handling and teamwork. Offering strong customer service skills, a keen eye for detail, and a positive attitude. Knowledgeable about maintaining a clean and organised workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills. Proficient in interpersonal skills, stress management, patience and tolerance, and health and safety compliance. Aims to leverage these competencies to contribute effectively to organisational success.

Overview

7
7
years of professional experience

Work history

Barista/Catering

Manchester Metropolitan University
Manchester, Manchester
01.2022 - 06.2025
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Managed high-volume orders during peak hours maintaining quality of service.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Placement

The Manchester Grammar School
Manchester
10.2024 - 12.2025
  • Worked efficiently with year 4 students to deliver a well-being program
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Facilitated emotional resilience training sessions, contributing towards a mentally stronger workforce.
  • Organised seminars on mental health awareness for better understanding amongst employees.

Placement

Pagoda Projects
Manchester, Manchester
01.2023 - 02.2023
  • Built strong connections with employers to boost placement results
  • Fostered positive connections with alumni network for job referrals and mentorship opportunities.
  • Led workshops under professional supervision.
  • Conducted company-wide interviews and presented well-being seminar from academic research

Phone Advisor

Carpenter's Insurance
Liverpool
02.2020 - 08.2021
  • Handled complex car insurance issues with due diligence and expertise for satisfactory outcomes.
  • Processed accurate and timely insurance applications, updates and claims.
  • Handled difficult customers professionally, managing conflicts successfully.

Admin and SEN support

Archbishop School
Liverpool
01.2019 - 01.2020
  • Fostered inclusive environment with sensitivity to students' unique needs.
  • Assisted students with a range of learning differences, including ADD, and ADHD to achieve their full potential for independence.
  • Prepared additional learning resources and aids to promote inclusivity in learning.
  • Enhanced student understanding by implementing individualised learning plans.

Education

Bachelor of Science - Psychology

Manchester Metropolitan University
Manchester
09.2021 - 07.2025

Master of Science - Psychology of Human Performance

Manchester Metropolitan University
Manchester
09.2025 -

A-Levels -

Archbishop Blanch C of E School
Liverpool
09.2014 - 01.2021

Skills

  • Customer Handling
  • Teamwork
  • Commitment
  • Time Management
  • Adaptability/Communication
  • Interpersonal Skills
  • Stress management
  • Patience and tolerance
  • Health and Safety Compliance

Accomplishments

  • Diane Loggenberg Award for Ethical Citizenship, 2025
  • Bronze D of E, 2016
  • Set up a Reading program for SEN children in Sixth form, 2019-2021

Timeline

Master of Science - Psychology of Human Performance

Manchester Metropolitan University
09.2025 -

Placement

The Manchester Grammar School
10.2024 - 12.2025

Placement

Pagoda Projects
01.2023 - 02.2023

Barista/Catering

Manchester Metropolitan University
01.2022 - 06.2025

Bachelor of Science - Psychology

Manchester Metropolitan University
09.2021 - 07.2025

Phone Advisor

Carpenter's Insurance
02.2020 - 08.2021

Admin and SEN support

Archbishop School
01.2019 - 01.2020

A-Levels -

Archbishop Blanch C of E School
09.2014 - 01.2021

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Letitia Lowey-Lieb