Letitia Edwards
Rotherhithe,London
Summary
Empathetic and dedicated, bringing strong communication and problem-solving skills vital for supporting individuals with mental health needs. Skilled in active listening and crisis intervention, fostering trust and providing essential care. Committed to making positive impact in a support worker role.
Overview
22
22
years of professional experience
Work history
Hostel Support Officer
Southwark Council
London, Southwark
03.2023 - Current
- Established monitored and managed progression of 10 plus individual/resident caseload
- .Continuously updating Southwark data base system RaRs and adjusting risk management and support plans to meet health and wellbeing needs.
- Cultivating strong resident relationships through compassionate care and friendly rapport building.
- Securing medical appointments and vital medication for clients.
- Carrying out daily welfare checks.
- Assisting all visitors, answering and responding to any queries via phone or email.
- Resolved complex queries, ensuring customer satisfaction.
- Developed strong working relationships with stakeholders to foster cooperation.
- Ensured secure data handling, following GDPR regulations.
- Escalated critical issues promptly, minimising downtime.
Mental Health Support Worker
Lookahead Support & Housing
London, United Kingdom
03.2022 - 03.2023
- Conducting monthly key work sessions with clients who have complex needs
- Compile, generate, and update client risk management and support plans
- Support clients to maintain their tenancies with 100% success rate
- Encourage clients to make regular service charge payments with 65% on direct debit standing order.
- Generate regular rent reports
- Completing housing benefit claims on behalf of clients with 100% acquiring such
- Positively encourage and empower residents to undertake goals on their individual support plans
- Observe ,record and maintain client records
- Responding to all calls and emails from third party organisations
- Performing weekly health and safety room checks
- Conducting initial assessments and booking in new clients
- Writing letters, booking/attending appointments and supporting clients with their various needs and appointments
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Assisted service users by providing emotional and practical support.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
Learning disability support assistant
Uniform Education (Agency)
London, Camberwell
01.2022 - 03.2022
- Worked alongside a team of multidisciplinary professionals and executed care plans complied by them, within a college setting.
- This allowed me to assist students with learning new skills such as communication, fitness, cooking and independent living.
- Accompanied students on various activities, such as cycling, swimming. the gym and trips to the park.
- Supervised students in creative endeavours of their choice which included playing a musical instrument, singing, art and dancing.
- This facilitated students in learning how be aware of their surroundings and allowing them to be independent in the community without the supervision of their parents and carers.
- Kept detailed daily logs with care actions, student behaviours and all incidents.
Healthcare Assistant
Care UK
London, UK
11.2016 - 12.2021
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Transported patients between rooms and appointments or testing locations.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Personal Assistant
Various Employers
London
01.2014 - 11.2016
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Organized and attended meetings and compiled related documents and reports.
- Served as point of contact between clients and managerial staff.
Volunteer Advisor
Citizen Advice Bureau
London, United Kingdom
01.2013 - 01.2014
- Advising clients on various matters such as welfare benefits, housing and legal matters; Signposting to other services;
- Actioning food bank vouchers; Assisting permanent staff with various administrative tasks; Updating CAB Database.
Volunteer Legal Assistant
Dexter Henry & Co Solicitors
London, United Kingdom
01.2003 - 01.2013
- Assisting solicitors with case management and adhering to deadlines; Contacting clients/officials to arrange appointments or dealing with queries
- Writing letters; Note-taking; Attending conferences with counsel and attending court hearings and prison visits.
- Prepared for trials, conducting legal research.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, police officers as well as barristers/solicitors.
Education
Law And Sociology
Southbank University
GCSE English Grade 7 - English Language And Literature
Southwark College
Skills
- Excellent communication Interpersonal and customer care skills
- Strong negotiation and persuasion skills
- Organisational and client advocacy skills
- Proficient analytical and problem - solving skills
- Ability to work effectively in a team and independently
- Record keeping management
- Microsoft office suite proficiency
- Database management
- Office administration
- Complaint management
Custom
Personal Information
References
References available upon request.
Timeline
Hostel Support Officer
Southwark Council
03.2023 - Current
Mental Health Support Worker
Lookahead Support & Housing
03.2022 - 03.2023
Learning disability support assistant
Uniform Education (Agency)
01.2022 - 03.2022
Healthcare Assistant
Care UK
11.2016 - 12.2021
Personal Assistant
Various Employers
01.2014 - 11.2016
Volunteer Advisor
Citizen Advice Bureau
01.2013 - 01.2014
Volunteer Legal Assistant
Dexter Henry & Co Solicitors
01.2003 - 01.2013
Law And Sociology
Southbank University
GCSE English Grade 7 - English Language And Literature
Southwark College
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