Leslie Ibitoroko Aminigo
Oxford,Oxfordshire
Summary
Proactive and organised professional with over 9 years of combined experience in administrative support, project coordination, and customer facing roles. Adept at managing office workflows, coordinating multi stakeholders tasks, and maintaining accurate documentation. Recently completed an MSc in Management and Business Analytics, with a strong foundation in IT and a growing focus on clinical research operations. Known for excellent communication, attention to detail, and multitasking under pressure. Seeking to leverage administrative and leadership expertise in an administrative and project management role to support the delivery of high quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant manager
Team Ortel
Didcot, Oxfordshire
05.2024 - Current
- Coordinating daily administrative workflows and ensuring compliance with GDPR in handling customer data.
- Manage internal communications and KPIs, improving reporting accuracy and productivity.
- Liaised with multiple stakeholders to resolve operational issues and customer concerns.
- Supported documentation tracking and improved error reporting systems.
Team lead
Chatterbox Communication
Oxford, Oxfordshire
01.2023 - 03.2024
- Led a team delivering customer support, managing communication across channels (email, phone, in-person).
- Maintained project schedules and internal documentation to ensure consistency in service delivery.
- Supported project leads with administrative tasks and provided analytical reports.
Administrative officer
PHCGADGET
Port Harcourt, Rivers State
08.2017 - 12.2022
- Oversaw all administrative functions including data entry, document control, and office logistics.
- Organised stakeholder meetings and coordinated internal communications.
- Developed and maintained tracking tools using trello for operational efficiency.
Production manager
EfikTown
Port Harcourt, Rivers State
01.2019 - 12.2022
- Created SOPs and managed resources across teams to streamline internal workflows.
- Maintained regular reporting for senior stakeholders, enhancing visibility of team outputs.
- Oversaw quality control of project deliverables and supply chain coordination.
Administrative officer
National Youth Serice Corp
Warri, Nigeria
04.2016 - 04.2017
- Organised filing system for important and confidential office documents.
- Answered phone calls and emails for management team during busy periods.
- Managed queries in person, by phone and via email with exceptional customer care.
- Addressed incoming requests for information, inquiries, and complaints.
- Maintained orderly files with updated, easily accessible information for staff.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Carried out duties with strict compliance to company standards and policies.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Prepared regular reports on expenses and office budgets.
Education
Master of Science - Management and Business Analytics
Oxford Brookes University
Oxford 01/2023 - 01/2024
Master of Science - Level 7 Strategic Management and Leadership Practices
Chartered Management Institute
England 06/2023 - 01/2024
Bachelor of Science - Computer Science
Rivers State University
Port Harcourt, Nigeria 01/2012 - 05/2016
GCSEs - English, Math.
West African Examination Council
Rivers State 05/2008 - 06/2008
Skills
- Customer Service and Communication
- Project Planning and Task Coordination
- Microsoft Office Suite
- Stakeholder and Vendor Management
- Data Management and Reporting (Excel, SAP)
- Problem Solving and Process Improvement
- Study documentation and Regulatory Support
- Telephony and Communication
- CRM and Support Tools (Zendesk, SAP)
Certification
IBM IT Support
Microsoft Comptia A+
Cloud Computing Prima: Software as a Service.
User Experience and Website Design, La Rochelle University.
Accomplishments
Fellow Chartered Manager (fCMgr), Chartered Management Institute, United Kingdom.
References
References available upon request.
Timeline
Assistant manager
Team Ortel
05.2024 - Current
Team lead
Chatterbox Communication
01.2023 - 03.2024
Production manager
EfikTown
01.2019 - 12.2022
Administrative officer
PHCGADGET
08.2017 - 12.2022
Administrative officer
National Youth Serice Corp
04.2016 - 04.2017
Master of Science - Management and Business Analytics
Oxford Brookes University
01/2023 - 01/2024
Master of Science - Level 7 Strategic Management and Leadership Practices
Chartered Management Institute
06/2023 - 01/2024
Bachelor of Science - Computer Science
Rivers State University
01/2012 - 05/2016
GCSEs - English, Math.
West African Examination Council
05/2008 - 06/2008
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