Lesley Ann Hulme
Matlock,Derbyshire
Summary
Motivated Housekeeper with over 25 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and work satisfaction for all. Resourceful and well-organised with excellent leadership and team-building record.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work history
Housekeeper
Derbyshire Community Health Care
Ashbourne, Derbyshire
08.2023 - Current
- Ordered and served meals and beverages to ensure dietary requirements.
- Reported damages and breakages, promptly repairing items, where possible or arranging replacements.
- Maintained linen stock level for hospital, including replacement due to damaged before use linen.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Achieved cleaning requirements within allotted timeframes.
- Organised storage spaces for attractiveness and ease of use.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Managed waste disposal effectively for a cleaner environment.
- Completed deep cleaning tasks resulting in a germ-free environment.
Housekeeper Private Hotel/Cleaner Derbyshire CC
Rutland Arms Hotel Bakewell. Derbyshire County C
Various Areas, Derbyshire
03.2012 - 08.2023
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Managed waste disposal effectively for a cleaner environment.
- Fulfilled special requests from homeowners to meet individual preferences.
- Ran errands as needed contributing to smooth household operations.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Kept outdoor spaces clean by regular litter pickup from playgrounds and sports fields-contributed towards a pleasant external environment.
- Replenished supplies in washrooms timely for uninterrupted usage by students and staff members alike.
- Collaborated with colleagues on larger maintenance jobs, achieved effective completion of tasks at hand.
- Assisted in setting up classrooms for special events or meetings, facilitated smoother proceedings.
- Used environmentally friendly cleaning products, promoted healthier surroundings within the school premises.
- Liaised effectively with the management about any repair work needed; enabled prompt action preventing further damage.
- Carried out deep cleaning tasks during holidays to ensure readiness before new term commencement.
- Safely stored cleaning solutions, equipment and chemicals.
- Correctly used colour-coded equipment.
- Checked stock levels regularly; avoided shortage of necessary cleaning supplies.
- Spot cleaned and sanitised high-touch areas.
- Operated and maintained floor polisher and buffer machine.
Self employed
self employed
Derbyshire/South Yorkshire, Derbyshire
03.2002 - 03.2012
- Identified new business .
- Trained and employed staff to clean private houses and businesses
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
DepHousekeeper/Headhousekeeper/ExcutiveHousekeeper
Sheffield Moat House Hotel
Sheffield, South Yorkshire
03.1989 - 09.2002
- Prioritised tasks effectively to meet tight deadlines during peak seasons.
- Ensured guest satisfaction with timely and efficient room service.
- Trained new members of the team, ensuring high quality service delivery.
- Scheduled regular maintenance checks to ensure equipment functionality.
- Produced detailed reports about housekeeping activities for managerial review.
- Monitored inventory levels for effective management of supplies.
- Inspected rooms before check-in to ensure top-notch services for guests' arrival.
- Organised team meetings for better communication and coordination amongst staff.
- Coordinated staff schedules for smooth running of operations.
- Delegated tasks according to individual strengths, boosting team efficiency.
- Updated knowledge about latest industry trends to stay ahead in service provision.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
- Improved condition of rooms to boost guest comfort by implementing strict cleaning standards.
- Managed laundry operations, ensuring clean linens at all times.
- Resolved disputes amongst staff members tactfully, fostering a harmonious work environment.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
- Instructed staff on use of all cleaning tools, improving their productivity levels.
- Managed and supervised a team of [Number] housekeeping staff to consistently exceed guest expectations.
Education
Higher National Diploma - Accommodation Services
City & Guilds
Derby 09.1986 - 06.1989
Skills
- Proactive attitude
- Customer Service
- Infection prevention and control
- Hardworking
Timeline
Housekeeper
Derbyshire Community Health Care
08.2023 - Current
Housekeeper Private Hotel/Cleaner Derbyshire CC
Rutland Arms Hotel Bakewell. Derbyshire County C
03.2012 - 08.2023
Self employed
self employed
03.2002 - 03.2012
DepHousekeeper/Headhousekeeper/ExcutiveHousekeeper
Sheffield Moat House Hotel
03.1989 - 09.2002
Higher National Diploma - Accommodation Services
City & Guilds
09.1986 - 06.1989
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