Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesley Whittam

Burnley,Lancashire

Summary

Dedicated healthcare professional with expertise in medication management, patient care, and case management. Skilled in providing compassionate client care through supportive listening and warm companionship. Proficient in personal hygiene assistance, meal preparation, and administering medication. Committed to ensuring client safety and first aid while maintaining detailed progress documentation and care plan assessments.

Overview

46
46
years of professional experience

Work History

Refuge Housing Assistant (Waking Nights)

Safenet
Burnley, Lancashire
05.2023 - Current
  • Listened to clients' current struggles to signpost relevant support.
  • Ensured safety regulations compliance with regular checks and updates.
  • Participated in team meetings for improved coordination and planning.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Provided person-centred advice and guidance, aiding service user progress towards independent living.
  • Maintained property cleanliness for better living environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Handled chemicals and waste in line with COSHH regulations.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Handled emergency situations calmly, providing necessary assistance and support.

Support Worker

Charter House Resource Centre
Burnley, Lancashire
10.2022 - 01.2023
  • Led group activity programmes to support independence and encourage community inclusion.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Administered medication with rigorous planning and recordkeeping.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Assisted in maintaining clean environment for improved client health.
  • Assured safety measures were met to prevent falls or accidents.

Caregiver

Home Instead East Lancashire
Blackburn, Lancashire
04.2019 - 10.2022
  • Promoted community participation, accompanying residents to weekly outings and events.
  • Guaranteed resident safety, administering medications and treatments in accordance with medical instructions.
  • Delivered skin care and grooming routines to boost wellbeing.
  • Enhanced mental health of residents through ongoing companionship and supportive listening.
  • Promoted independence by involving clients in cooking and gardening.
  • Completed housekeeping from hoovering to changing bed linen.
  • Maintained up-to-date knowledge on developments in first aid and elderly care through refresher courses.
  • Prepared and planned tasty and healthy menus.
  • Offered flexible schedule to meet company and client needs.
  • Improved quality of life for residents through tailored and top quality care.
  • Redirected clients with memory issues to complete personal care tasks.
  • Supported 15 residents with dementia by assisting with dressing and meal preparation.
  • Monitored clients' physical and mental health, reporting concerns to management for swift action.
  • Assisted patients in mobility around their house; prevented accidents.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Used moving and handling skills to facilitate safe transfers on mobility-impaired service users while promoting dignity and independence.
  • Involved clients in decision-making to promote independence.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Safely transported and accompanied clients to appointments and activities.
  • Answered questions from clients, family members, and other carers.
  • Maintained clean environment to promote patient hygiene.
  • Provided ongoing companionship and supportive listening to build positive rapport and help combat loneliness.
  • Helped patients with personal hygiene tasks, maintaining dignity and self-respect.
  • Administered medication to patients, ensuring safety and health maintenance.
  • Kept detailed records of care activities, condition changes and treatment responses.

Police Staff

Metropolitian Police
London, London
09.2002 - 02.2018
  • Verified documents and associated records to catch and resolve discrepancies.
  • Designed electronic file systems and maintained electronic and paper files.
  • Coordinated itinerary and scheduled appointments with 100% accuracy.
  • Developed and implemented record management procedures.
  • Managed clerical needs of employees, including administrative support, file management and stationery supplies.
  • Improved productivity by coordinating itineraries and scheduling appointments.
  • Assessed client satisfaction and communicated issues to organisational leaders.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Received and screened high-volume internal and external communications, including calls, email and mail.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Trained junior team members on administrative processes, company requirements and performance strategies.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Managed incoming and outgoing calls for busy office.
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Maintained office files in both electronic and hard copies.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Provided immediate telephonic assistance in emergency situations; saved lives.
  • Liaised with other agencies smoothly to guarantee full support.
  • Employed problem-solving abilities effectively for quick resolution of cases.
  • Improved quality assurance by adhering strictly to procedures and guidelines.
  • Dealt with emergency calls, ensured timely help dispatch.
  • Delivered rapid response with effective decision-making skills.
  • Processed large volumes of calls daily whilst maintaining composure and professionalism.
  • Maintained high level of accuracy to provide correct information.
  • Demonstrated adaptability in diverse call situations for effective management.
  • Handled high-pressure scenarios competently, provided excellent service under stress.
  • Managed distressing situations calmly for smooth operation.
  • Trained new staff on protocol adherence; improved overall performance.
  • Supported callers through trauma, including accidents and death.
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
  • Served as first point of contact for callers seeking emergency support.

Team Leader

DHL
London , City of London
05.1991 - 08.2002
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Reached high-quality standards through audits and testing.
  • Fostered positive employee relationships through communication, training and coaching.
  • Recruited, trained and developed [20] team members.
  • Demonstrated sales strategies and customer service best practices to enhance team performance.
  • Totalled bills and accepted cash, card and mobile payments.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Traffic Warden

Metropolitan Police
Kensington/West End , London
04.1984 - 01.1990
  • Walked 8 + miles daily in all weather conditions, including snow, wind and rain.
  • Checked 40+ vehicles daily for expired tickets, issuing Penalty Charge Notices (PCNs) in case of violation.
  • Provided polite, professional customer service at all times, handling confrontation with tact and diplomacy.
  • Offered advice and guidance to members of public on various rules and regulations.
  • Maintained optimal street coverage by planning and managing effective patrolling schedules.
  • Issued parking fines as necessary, logging required information accurately and swiftly.
  • Maintained safe traffic flow by enforcing parking regulations and restrictions.
  • Minimised accidents through diligent monitoring.
  • Managed difficult situations calmly, reducing potential conflicts between motorists and authorities.
  • Documented all incidents clearly, improving accuracy in reporting procedures.
  • Conducted regular patrols of assigned areas, ensuring adherence to parking regulations.
  • Deescalated situations and behaviours before it got out of hand.
  • Worked outside in adverse weather conditions.
  • Remained calm under pressure to professionally handle evolving emergency scenarios.
  • Held polite, professional manner, handling confrontation with tact and diplomacy.

WRAC

Armed Forces
York/Hounslow, YORKSHIRE/LONDON
09.1979 - 03.1983
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Delivered services to customer locations within target timeframes.

Education

BTEC - Management Studies

Manchester College of Arts And Technology 
Manchester

Pitmans - Shorthand And Typing

Towneley High School
Burnley, Lancashire
07.1976

Skills

  • Medication management
  • Warm companionship
  • Supportive listening
  • Personal hygiene assistance
  • Bath and shower assistance
  • Meal preparation
  • Compassionate client care
  • Progress documentation
  • Care plan assessment
  • First aid and safety
  • Patient care
  • Case management
  • Client safety and first aid
  • Administering medication
  • Medication administration
  • Client documentation

Timeline

Refuge Housing Assistant (Waking Nights)

Safenet
05.2023 - Current

Support Worker

Charter House Resource Centre
10.2022 - 01.2023

Caregiver

Home Instead East Lancashire
04.2019 - 10.2022

Police Staff

Metropolitian Police
09.2002 - 02.2018

Team Leader

DHL
05.1991 - 08.2002

Traffic Warden

Metropolitan Police
04.1984 - 01.1990

WRAC

Armed Forces
09.1979 - 03.1983

BTEC - Management Studies

Manchester College of Arts And Technology 

Pitmans - Shorthand And Typing

Towneley High School

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Lesley Whittam