Lesley McGhie

Managed over 200 employees, ensuring compliance with health and safety regulations.

Conducted disciplinary hearings to address performance issues and uphold standards.

• Oversaw staff absence management to enhance operational efficiency.
• Collaborated with heads of establishments to align objectives for improved service delivery.
• Managed monthly and yearly budget costs, reallocating income to support staffing and equipment expansion.
• Ensured timely completion of all training programmes within recommended timeframes.
• Compiled reports to track performance metrics and inform decision-making.
• Worked independently or as part of a team, adapting to varying tasks.
• Consistently met tight deadlines while maintaining quality standards.
• Thrived under pressure, delivering results in fast-paced environments.
• Oversaw compliance documentation to meet industry standards.
• Trained new staff in facilities operations procedures, enhancing their productivity levels from the get-go.
• Worked closely with suppliers, achieving cost-effective procurement of materials.
• Supervised cleaning services, maintaining high standards of cleanliness across the facility.
• Managed budgets effectively to control operational costs.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Conducted periodic performance reviews for direct reports.
• Managed budgets to align with agreed departmental budget.

• Assisted customers in locating products around the shop floor promptly.
• Developed a team-oriented environment by implementing effective leadership strategies.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Coached underperforming employees improving their job performance significantly.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Maintained an organised stock room for easy accessibility of goods.