Lesley McCarthy
Paisley,Renfrewshire
Summary
Dynamic, results-oriented professional with robust foundation in effective communication, teamwork, and collaboration. Exhibits exceptional self-initiative and analytical problem-solving capabilities, bolstered by organisational proficiency and resilience under pressure. Mastery in time management and prioritisation guarantees efficient task execution, while outstanding telephone etiquette and customer service focus elevate client interactions.
Takes on challenging new role harnessing interpersonal skills, collaboration and multi-tasking. Driven to deliver high-quality service and consistent results.
Ambitious individual offers positive, can-do attitude to any role. Meticulous with excellent attention to detail for accurate, reliable task completion. Polite and well-presented, providing professional, punctual service.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Dog Walker/Pet Sitter
Les Go Walkies-Paisley
Paisley
03.2020 - 01.2026
- Established dog walking and boarding services in response to job loss due to pandemic.
Managed daily dog walking routines and boarding for clients during their absences.
Provided reliable care and companionship for dogs while ensuring customer satisfaction. - Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Displayed excellent time management skills to meet all scheduled appointments punctually.
- Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
- Built rapport with clients by meeting their individual pet care needs.
- Carried out basic grooming tasks after walks, ensuring clean return of pets to homes.
- Enhanced customer loyalty through reliable and professional dog walking services.
Operations Administrator
Nurtureuk-Paisley
Paisley
11.2018 - 06.2020
- Assisted customers with queries through online and phone channels, ensuring delivery of high-quality service.
- Delivered training materials to trainers promptly before training events.
- Processed both online and offline orders for publications and resources.
- Collaborated with accounting department to ensure accurate customer invoicing.
- Handled credit control tasks including sourcing outstanding debts and processing payments.
- Prioritised tasks effectively during high-pressure situations.
- Collaborated with wider teams to provide proactive, responsive project support.
- Managed event and travel logistics, booking cost-effective venues, accommodation and transport.
- Represented organisations at seminars, conferences and business events.
Hire Desk Controller
SLD Pumps & Power-Paisley
Paisley
04.2013 - 10.2018
- Supported hire desk operations by ensuring efficient transport team management and service delivery.
- Assisted in monitoring depot performance and reviewing profit and loss KPIs to enhance customer satisfaction.
- Coached new team members on IT systems and hire desk coordination tasks.
- Liaised with national depot network to allocate equipment for upcoming events.
- Assisted in organising promotional activities, including the Royal Highland Show and Black Isle Show.
- Participated in employee forums to foster team communication and collaboration.
- Represented team in local health and safety meetings and conducted toolbox talks.
- Managed audit processes for assured transparency and accuracy in reports.
- Coordinated cross-departmental budget planning, facilitated effective resource utilisation.
Accounts Assistant
McKinnon & Forbes Ltd-Paisley
Paisley
06.2011 - 04.2013
- Collaborated with senior accountants to enhance credit control and ledger management efficiency.
Oversaw customer communications regarding overdue payments, ensuring accurate records were maintained.
Provided exceptional front-of-house service by welcoming customers and addressing their needs effectively. - Ensured compliance with accounting standards through diligent record keeping.
- Decreased errors in payroll processing with meticulous review of data.
- Monitored account activity, detected discrepancies promptly.
- Assisted senior accountant for audit preparation.
- Managed client accounts to ensure timely payments.
- Input sales, purchase and cash transactions.
- Helped with preparation of management accounts and end-month duties.
- Met deadlines by managing workload independently.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
Playworker
Playworker, Tricky Twisters After School Care-Paisley
Paisley
08.2001 - 05.2011
- Assisted in escorting children to and from school safely.
- Supported understanding of individual children's needs and interests.
- Facilitated implementation of parent requests and payment collection.
- Organised team games and activities for children.
- Ensured activities were both entertaining and educational.
- Monitored surroundings to maintain a safe and hazard-free environment.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
- Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
- Created fun, educational games for improved cognitive development in children.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Established stimulating learning environments, enhancing children's interest in education.
- Improved social skills amongst the group with collaborative games and team-building exercises.
Education
Saint Andrews Academy-Paisley
Paisley 08.1996 - 08.2000
Skills
- Effective communication
- Teamwork and collaboration
- Self-initiative
- Analytical problem-solving
- Organizational proficiency
- Tolerance for stress
- Time management mastery
- Prioritisation mastery
- Telephone etiquette
- Customer service-oriented
Additional information
- Key Skills
- Excellence in Customer Service
- Team Player
- Time Management
- Manage a heavy work load and work under pressure
- Confident and approachable manner
- Patient, friendly and outgoing
- Enthusiastic and quick learner
- Practical and efficient
Affiliations
- I am a hardworking, keen and punctual person who puts my all into everything I do. My passion in life is dogs, music and dancing as well as keeping fit by hiking and mountain climbing. I am a loyal, honest and reliable friend and co-worker who will help out in any way possible.
References
References available upon request.
Timeline
Dog Walker/Pet Sitter
Les Go Walkies-Paisley
03.2020 - 01.2026
Operations Administrator
Nurtureuk-Paisley
11.2018 - 06.2020
Hire Desk Controller
SLD Pumps & Power-Paisley
04.2013 - 10.2018
Accounts Assistant
McKinnon & Forbes Ltd-Paisley
06.2011 - 04.2013
Playworker
Playworker, Tricky Twisters After School Care-Paisley
08.2001 - 05.2011
Saint Andrews Academy-Paisley
08.1996 - 08.2000