Lesley Lauteri

• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Delivered emotional support and companionship, fostering trusting relationships that enhanced clients' well-being.
• Provided emotional support and companionship, building trusting relationships with clients and their families.
• Engaged in respectful communication, respecting the dignity of those in care.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Supported nightly routines and helped to reduce disruptions to sleep, delivering person-centred care in line with individual care plans.
• Supported clients and families through end-of-life care, providing compassionate assistance that eased their emotional burden during challenging moments.
• Facilitated discussions on future care plans with patients and families, showcasing emotional resilience and active listening to address their concerns.
• Maintained detailed health records to report on progress or decline.

• Prepared detailed reports and case notes, ensuring accurate documentation of client interactions.
• Monitored clients' conditions, facilitating timely interventions to prevent hospital readmissions.
• Trained in managing aggressive behaviour and de-escalation techniques to ensure a safe environment for all.
• Administered prescribed medications to patients, adhering to strict medical protocols and patient care plans.
• Delivered palliative care, providing compassionate support and effective pain management for terminally ill patients.
• Implemented infection control measures rigorously, minimising the risk of illness transmission among vulnerable patients.
• Developed empathetic relationships with patients, improving their comfort and overall well-being.
• Assisted patients with complex needs in daily activities, promoting independence and dignity.
• Supported patients with personal care tasks, including bathing, dressing, and grooming, respecting their privacy and preferences.
• Documented patient progress and incidents meticulously, ensuring accurate records for healthcare teams.
• Monitored vital signs, including blood pressure and temperature, to track patient health status.

• Maintained clean, safe working environments to eliminate accident risks.
• Collaborated with team members to achieve target results.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Built and maintained courteous and effective working relationships.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Interacted with patients and family members based on emotional and communicative needs.
• Collaborated with specialists and other healthcare professionals to provide comprehensive patient care.
• Provided emotional support to patients, employing active listening skills to ensure patients felt heard and their concerns understood.
• Determined health status through basic health checks such as weight, pulse and temperature assessment.
• Explained test results to patients, minimising anxiety by outlining possible plans of action.
• Participated in continuous professional development activities, staying abreast of medical innovations and practices.
• Delivered compassionate end-of-life care, supporting patients and their families through difficult times.
• Carried out telephone triage and face-to-face consultations to provide evidence-based clinical care to patients.
• Liaised with medical and non-medical staff, ensuring quality treatment both in [Type] setting and in patients' homes.
• Welcomed guests and clients in a friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Greeted visitors warmly, providing a professional first impression of the organisation.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Responded to enquiries from clients, vendors and members of the public.
• Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
• Cleaned reception area regularly to maintain professional appearance.
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
• Trained new reception staff, sharing best practices and company policies to maintain service standards.
• Helped visitors with filling out forms and associated documentation.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Kept reception well-stocked with reading materials, informational pamphlets and important forms.
• Used Microsoft Office to track information, update records and write correspondence.
• Captured and processed client information, entering data into online systems for wider company use.
• Directed clerical tasks, including copying, faxing and file management.
• Conducted oneself with integrity and respect in all professional dealings.
• Exercised sound judgment and decision-making in client interactions.
• Cultivated a safe and comfortable environment for clients at all times.
• Exhibited strong communication skills to understand client requirements effectively.
• Engaged in continuous professional development to enhance service quality.
• Offered personalised services to meet diverse client needs and preferences.
• Listened actively to clients in conversation, cultivating trust and meaningful connections.
• Actioned client feedback and complaints to improve client experience.
• Built positive rapport with clients and took interest in their hobbies.
• Maintained high levels of discretion and confidentiality in interactions with clients.
• De-escalated aggressive behaviour without causing scenes.
• Upheld strict privacy standards to protect client identities and information.
• Provided pleasant companionship for individuals in line with desired needs.

• Displayed caring, positive and friendly approach in all interactions with patients.
• Provided comfortable, timely transport whilst delivering high standards of patient care.
• Kept vehicle clean, tidy and functional by reporting defects at start of shift or when defects occurred.
• Observed strict confidentiality in handling patient information, respecting privacy and ethical standards.
• Implemented infection control measures, minimising risk of contamination or spread of diseases.
• Developed proficiency in all PTS duties, including wheelchair clamping, stretcher work and patient manual handling.
• Worked as 2-person or single-person crew to pick up patients from homes and deliver to hospital appointments.
• Developed strong rapport with medical professionals to coordinate quality patient care.
• Operated and administered oxygen support devices for patients experiencing respiratory difficulties.
• Liaised with hospital staff to facilitate smooth transitions of care, minimising patient stress and confusion.
• Demonstrated compassion and understanding towards individuals of diverse backgrounds and medical conditions.
• Provided guidance and advice on non-emergency medical transport options, assisting patients with planning and access.
• Administered first aid and basic life support during patient emergencies.
• Monitored vital signs of patients in transit, responding swiftly to any changes in condition to safeguard health.
• Minimised further patient injury or discomfort using moving and handling procedures.
• Maintained impeccable driving record with zero offences throughout career.
• Monitored patient status during transportation and kept individuals stable with continuous care.
• Entered patient data into PDA in line with training accurately and in real-time during working shifts.
• Lowered, pushed and pulled patients unable to self-mobilise and in need of assistance.
• Comfortably moved and handled patients with limited mobility, ensuring patient comfort.
• Covered designated areas or shifts in line with client requests by driving, moving and helping patients in and out of vehicles.
• Conducted regular checks and maintenance on ambulance equipment, ensuring readiness for emergency situations.
• Maintained comprehensive, up-to-date vehicle records on patient journeys and maintenance.
• Assisted patients with mobility, including transferring to and from the ambulance, promoting safety and comfort during transport.
• Attended professional development courses to stay abreast of best practices in emergency care and transportation.
• Operated and navigated ambulances safely, adhering to traffic laws and emergency response protocols.
• Adapted to rapidly changing scenarios, making critical decisions under pressure to protect patient well-being.
• Cleaned and sterilised medical equipment and ambulance interior, maintaining high standards of hygiene.
• Transferred patients to teams upon hospital arrival, giving concise run-downs on assessment findings and medical stats.
• Provided emotional support and reassurance to patients and their families, enhancing the quality of care.
• Followed highway code, UK road legislation and DHL driving standards at all times.
• Provided high-quality healthcare by responding to rapidly changing situations.
• Maintained thorough records of patient care, conditions, and progress, ensuring accurate handover information.
• Recorded patient information and health status in line with set procedures.
• Demonstrated exceptional knowledge of medical terminology to communicate with multidisciplinary teams.
• Safely secured and transported patients monthly to and from healthcare visits.
• Managed inventory of medical supplies and equipment, ensuring availability for all emergency calls.
• Complied with issued start times, adhering to contractual requirements by taking breaks and lunch times set by Control Team.
• Informed control of availability to serve as many clients in need as possible.
• Generated standardised reports to detail assessments and actions in emergency cases.
• Utilised communication equipment effectively to coordinate with emergency services and ensure timely response.
• Attended large events to provide standby support for potential health emergencies.
• Managed dynamic work schedules consisting of late night and early morning work for full and part-time shift workers.

• Supported clients with daily hygiene routines including bathing, showering, and toileting to promote dignity and well-being.
• Fostered emotional connections with clients through regular conversation and companionship, enhancing their quality of life.
• Maintained clean and hygienic living areas through effective housekeeping tasks, ensuring a comfortable environment for clients.
• Mentored and trained new carers at the facility to ensure high-quality patient care.

, breakfast and medication taken had a set area of clients I assisted to get up in a morning, made sure washed, dressedI

• Supported clients with daily hygiene needs, including bathing, cleaning, showering, and toileting, to promote personal dignity and comfort.
• Maintained cleanliness and hygiene of living areas through regular housekeeping tasks, ensuring a safe and welcoming environment.