LESLEY JEFFRIES

• Key areas of my responsibilities within GreensafeIT, to...
• Use Data analysis to predict and forecast future business trends accurately.
• Streamline data processing and promote importance of accuracy.
• Identify trends in data to assist decision-making.
• Collect and analyse complex datasets, identify patterns and provide key insights.
• Create detailed reports using Microsoft Office Suite for informed decision making.
• Prepare comprehensive reports for top-level management.
• Present analytic findings in a clear manner during meetings with all stakeholders, adjusting presentation skills to match the audience.
• Execute regular maintenance on databases, enhance overall system performance.
• Collaborate with sectors across the business to meet project deadlines and deliver consistent results.
• Prioritise my daily tasks to meet project deadlines.
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• Ensured adherence to company policies whilst dealing with all customer-related matters.
• Handled high-volume customer interactions daily, maintaining professionalism at all times.
• Analysed customer feedback data to identify areas for improvement within the department.
• Provided exceptional customer service by addressing and resolving inquiries professionally.
• Coordinated logistics for shipment of products to ensure timely delivery to clients.
• Resolved escalated complaints effectively, rebuilding trust with disgruntled customers.
• Liaised with management on strategic planning for the operations department's future growth plans.
• Predicted and interpreted consumer trends to improve product offerings.

• Processed large volumes of emergency calls daily whilst maintaining composure and professionalism and ensured help was dispatched.
• Maintained high level of accuracy to provide correct information by utilising computer systems proficiently.
• Handled high-pressure scenarios competently, provided excellent service under stress.
• Followed strict confidentiality guidelines faithfully, maintained caller privacy at all times.
• Managed distressing situations calmly utilising appropriate empathetic but firm approach.
• Demonstrated adaptability in diverse call situations for effective management.
• Employed problem-solving abilities effectively for quick resolution of cases.
• Collaborated closely with team members, achieved common goals.
• Liaised with other agencies smoothly to guarantee full support.
• Maintained liaisons with all parties until conclusion.

I had been involved in a distressing situation which left me with PTSD, Post Traumatic Stress Disorder. After receiving treatment I returned to work June 2019 and there has been no re-occurrence of my symptoms. I do still take medication under medical advice.

• Ensured adherence to national education standards whilst delivering curriculum content effectively.
• Prepared engaging lesson plans for effective mathematics instruction.
• Provided regular feedback to students and parents on academic progress.
• Enhanced students' understanding of complex mathematical concepts by utilising innovative teaching methods.
• Fostered a positive learning environment with consistent classroom management techniques.
• Integrated cross-curricular themes into lessons, providing broader context for learning.
• Coordinated extracurricular activities to enhance pupils' holistic development.
• Adapted teaching methods to cater for varied learning styles and abilities.
• Served as mentor for new teachers, aiding their transition into the role smoothly.
• Facilitated parent-teacher meetings to discuss children's academic progress and behavioural issues.

• Fostered positive learning environment, resulting in increased student motivation.
• Promoted inclusive education practices, fostering an accepting school culture.
• Streamlined administrative processes to boost efficiency.
• Developed curriculum for improved student performance.
• Evaluated teachers' performance for quality assurance and improvement.
• Oversaw resource allocation to enhance the teaching-learning process effectively.
• Improved academic standards with the implementation of rigorous assessments.
• Increased parent engagement by organising regular communication channels and meetings.

• Developed and maintained relationships with parents for improved student support.
• Bolstered staff morale with regular team-building activities.
• Designed interactive teaching materials using latest software tools; enhanced student understanding of complex concepts.
• Managed departmental resources efficiently to promote optimal use.
• Implemented inclusive teaching strategies, catered to diverse learning needs of students.
• Supported SEN pupils throughout their learning journey, ensuring equal access to opportunities for all students.
• Liaised effectively with local community organisations, strengthening school-community ties.
• Implemented new learning strategies, promoting academic improvement across all year groups.
• Advocated for continuous professional development for staff members resulting in improved teaching quality.
• Promoted positive behaviour amongst students by introducing effective disciplinary measures.
• Enhanced student engagement by implementing innovative teaching methods.
• Drove an inclusive atmosphere by fostering a culture of diversity and respect.

• Organised extra tutoring sessions for struggling students, enabled improvement in grades.
• Achieved higher pass rate using innovative teaching methods.
• Implemented inclusive teaching strategies, catered to diverse learning needs of students.
• Fostered strong relationships with parents through regular communication about students' progress.
• Facilitated social skills training sessions, improving student interpersonal relationships.
• Regularly liaised with support staff for optimal delivery of educational services.
• Adapted teaching methods to cater to various learning styles.
• Developed individual learning plans by assessing each student's unique needs.
• Ensured safety and wellbeing of students at all times during school hours.
• Designed practical life skills lessons that fostered independence amongst students.

• Implemented creative lesson plans to boost student engagement.
• Participated in professional development programmes for self-improvement and skill enhancement.
• Achieved effective classroom management with strong disciplinary skills.
• Delivered lesson content clearly, enhancing students' comprehension of subjects.
• Carried out duties outside of classroom such as playground supervision or assembly organisation.
• Covered other teachers' classes during their absences, ensuring continuity in education delivery.

• Streamlined collection processes, enhanced quality of gathered intelligence data.
• Monitored open sources for useful information on potential threats.
• Collaborated closely with other analysts to ensure consistency in reporting.
• Strengthened internal security by analysing intelligence data.
• Crafted comprehensive profiles on high-risk individuals through diligent investigation.
• Briefed senior leadership on critical findings from analysed data sets.
• Liaised with international counterparts for exchange of vital intelligence data.

• Facilitated group discussions for fostering critical thinking.
• Implemented differentiated instruction strategies, catered to diverse learning needs of students.
• Participated in staff meetings, contributed valuable insights towards school improvement plans.
• Conducted parent-teacher meetings, improved home-school communication.
• Incorporated real-world examples into lessons for more relatable learning experiences.
• Improved classroom management skills with hands-on experience.

• Ensured timely invoice payments with diligent follow-ups.
• Handled complex account reconciliations; ensured consistency in records.
• Executed comprehensive internal audits; highlighted areas requiring action.
• Devised strategies for risk management, minimising potential losses.
• Completed detailed profit and loss analysis; identified improvement areas.
• Prepared monthly and yearly balance sheets, ensuring accuracy.
• Achieved streamlined operations by implementing efficient accounting systems.
• Reviewed and reconciled ledgers to maintain integrity of financial data.

• Conducted thorough investigations into suspected fraudulent activity to ensure company integrity.
• Developed and implemented new audit strategies, enhancing operational efficiency.
• Ensured compliance with regulatory standards through diligent auditing practices.
• Enhanced organisational integrity by ensuring adherence to established policies and procedures during audits.
• Analysed financial data for signs of potential fraud or mismanagement, improving transparency and accountability within the business.
• Recommended changes to existing procedures with key stakeholders, implementing more efficient practices.
• Streamlined processes by identifying inefficiencies in current systems.

• Provided expert advice to clients on complex tax matters, resulting in better financial decisions.
• Evaluated potential deductions and credits based on meticulous assessment saving significant amounts.
• Streamlined tax processes, enhancing efficiency within the department.
• Assisted in preparation of annual returns for timely submission.