Summary
Overview
Work history
Education
Skills
Timeline
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Lesley Hunte

St. Helens,Merseyside

Summary

Dynamic professional with a proactive attitude and a strong foundation in leadership skills, decision-making capabilities, and impeccable time management. Demonstrates patience under pressure and a motivated mindset, ensuring effective customer orientation and understanding of KPIs. Proficient in written correspondence, call scripting, and sound typing speeds, aiming to leverage these competencies towards achieving organisational goals.

Overview

38
38
years of professional experience
4
4
years of post-secondary education

Work history

Team Shift Leader in DotCom

Tesco Superstore
Prescot, Knowsley
04.2025 - Current
  • Assisted customers in product selection, improving sales figures consistently.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
  • Implemented new procedures which boosted overall productivity from 13,000 items a day to 15,000
  • Led team meetings to foster communication and improve work efficiency.
  • Facilitated positive work culture through open communication and feedback sessions.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.
  • Prioritised tasks during busy periods to ensure timely delivery of orders or services.
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Led by example and demonstrated company best practices.

Independent Business Owner

Lesley's Cleaning & Ironing Services
St Helens, St. Helens
01.2001 - Current
  • Fostered positive client relationships for business growth.
  • Oversaw company financials, maintaining fiscal responsibility.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Oversaw the business independently, managing upward of 20 clients, retaining 90% for over 20 years.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Improved turnaround times by prioritising urgent orders without compromising on quality.
  • Enhanced customer satisfaction with careful handling of delicate fabrics during ironing.
  • Adopted new techniques and methods for faster, more efficient ironing services as they became available.

Dotcom Personal Shopper

Tesco Superstore
Prescot, Knowsley
04.2020 - 04.2024
  • Resolved customer queries with patience and tactfulness.
  • Developed an understanding of fashion trends to make informed suggestions.
  • Provided excellent customer service for repeat business.
  • Enhanced customer satisfaction by providing personalised shopping recommendations.
  • Adapted quickly to new online platforms and technologies to enhance performance.
  • Proactively addressed potential issues before they escalated, maintaining positive brand image.
  • Handled multiple orders simultaneously without compromising on quality or speed.
  • Prioritised attention to detail whilst packing items, reducing returns due to damage.

Career break to start a family

-
01.1995 - 01.2001

Customer Liaison Officer

British Airways
Warrington, , Cheshire
01.1993 - 12.1994
  • Addressed customer inquiries promptly, resulted in higher satisfaction rates.
  • Ensured timely resolution of complaints with professionalism and empathy.
  • Communicated effectively with clients, enhanced their understanding of our services.
  • Delivered outstanding service to enhance the company's reputation among clients.
  • Facilitated positive customer experiences with clear and helpful information delivery.

Air Hostess

Air 2000
Manchester, Greater Manchester
01.1989 - 12.1993
  • Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
  • Provided assistance during turbulence or bad weather conditions calming anxious passengers.
  • Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
  • Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
  • Ensured passenger comfort through efficient meal and drink services.
  • Performed first aid procedures when necessary to safeguard passenger health on board.

Secretary

British Aerospace
Warrington, Cheshire
01.1987 - 12.1988
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Provided administrative support for projects; project completion rates improved significantly as a result.
  • Scheduled appointments for executive management team.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Facilitated efficient communication by managing correspondence via post.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Streamlined office procedures to increase efficiency.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.

Education

GCSEs - Maths, English Combined, Science, History and French

Bridge Water High School
Warrington
09.1981 - 07.1985

Skills

  • Leadership skills
  • Motivated mindset
  • Decision-Making capabilities
  • Impeccable Time Management
  • Written correspondence competence
  • Understanding KPI's
  • Patience under pressure
  • Customer orientation
  • Sound typing speeds
  • Proactive attitude

Timeline

Team Shift Leader in DotCom

Tesco Superstore
04.2025 - Current

Dotcom Personal Shopper

Tesco Superstore
04.2020 - 04.2024

Independent Business Owner

Lesley's Cleaning & Ironing Services
01.2001 - Current

Career break to start a family

-
01.1995 - 01.2001

Customer Liaison Officer

British Airways
01.1993 - 12.1994

Air Hostess

Air 2000
01.1989 - 12.1993

Secretary

British Aerospace
01.1987 - 12.1988

GCSEs - Maths, English Combined, Science, History and French

Bridge Water High School
09.1981 - 07.1985

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Lesley Hunte