Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Lesley Freeman

Sutton Hill,Shropshire

Summary

I have recently retired from my full time position as a Legal Assistant in a Solicitors practice and I an now seeking part time work.

I have worked as a Legal Secretary in other Solicitors prior to PCB since 2003.

I am a hardworking, polite lady with strong organisation skills and I am an excellent communicator. Whilst working as a Legal Secretary I have always had a second job to supplement my income with my current employment which has resulted in extensive customer service experience.

I am available for an immediate start and am fully flexible in the hours I can work.

I am a competent, accurate audio typist with a typing speed of 60 to 70wpm. I am IT literate and am competent in Word, Excel, Outlook, Adobe etc.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Legal Assistant

PCB Solicitors
Telford
11.2018 - 12.2024
  • Attending on Reception on a rota basis, welcoming visitors and clients to the practice, preparing interview rooms, providing refreshments and answering callers queries, photocopying and scanning documents to the relevant departments and distributing post.
  • Managing client files with the highest levels of confidentiality and discretion.
  • Typing letters, statements, court applications, Briefs, letters and emails from digital dictation.
  • Operating calls through headphones and pc directing calls to relevant departments. Responsible for taking new family law enquiries, noting full details and completing conflict checks.
  • Preparing invoices and taking payments over the phone via a card machine
  • Scanning, faxing and archiving files.
  • Organising files for court proceedings and preparing electronic bundles. Downloading and saving documents from the court portal.
  • Scheduling appointments for fee earners using electronic diary and arranging meetings and conferences using Microsoft
  • Entering new cases onto case management system and updating details.
  • Organising appointments for clients to see experts, for example: Psychologists, independent social work assessments, drug and alcohol testing. Preparing letters of instruction and checking invoices. Seeking authorisation for payment on Legal Aid cases through the Legal Aid Agency portal.

Community volunteer

Severn Hospice
Oakengates, Telford
07.2023 - Current
  • Currently volunteer 1 day at week at the weekend at my local charity shop
  • Serving on the till and wrapping fragile goods
  • Accepting donations from the public and requesting Gift Aid particulars, signing them up where necessary
  • Sorting and pricing donations and putting them out on the shop floor
  • Design and do the window display from time to time
  • Half price stock where necessary and take items off the shop floor where directed by the assistant manager/manager

Self employed Cleaner

Maid2Clean
Telford
02.2018 - 12.2018
  • Keeping floors clean with regular sweeping, vacuuming and mopping.
  • Working quickly to complete cleaning within allotted timeframes.
  • Vacuuming carpeted areas and mopped hard floors.
  • Cleaning and drying windows, mirrors and glass surfaces.
  • Scrubbing and sanitising toilets, sinks and kitchen fixtures for high quality finish.
  • Polishing glass, mirrors and metal items to attractive shine.

Admissions Assistant

Weston Park
Weston-under-Lizard, Staffordshire
11.2015 - 03.2020
  • Welcoming visitors to the park and pointing out the various attractions
  • Operation of till, stocking and selling gift shop items
  • Upselling to Annual Passes, preparing those passes and taking visitors photographs for their cards.
  • Cash reconciliation at the end of the day
  • Helping out at other events when required.

Interviewer

Maid2Clean
Cheshire
08.2015 - Current
  • Interviewing potential candidates for domestic cleaning positions in Maid2Clean their own homes
  • Completion of application forms and other documentation, taking photographs of them and answering their questions
  • Scanning their documentation over to head office after the visit.
  • Emailing head office with my recommendation of whether they should be taken on as a self employed cleaner
  • I only do this work at weekends and evenings so can fit it around any other employment

Holiday let cleaner

Friend
Coalbrookdale, Telford
01.2018 - 12.2018
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Polished glass, mirrors and metal items to attractive shine.
  • Restocked, refreshed and sanitised bathroom facilities.

Education

Newport High School
09.1966 - 05.1973

NVQ - Call Centre Techniques

NVQ
Telford
06.2000 - 08.2000

Pass - Audio Transcription

TCAT
Telford
01.2003 - 05.2003

Skills

  • Good communication skills both written and oral
  • Social skills
  • Customer service
  • Interviewing
  • Typing
  • Computer literate
  • Word Processing
  • Attention to detail
  • Excellent Cleaner
  • Customer Service
  • Communication skills
  • Empathetic listening
  • Confidentiality
  • Taking card payments over the phone
  • Reception and switchboard experience

References

References available upon request.

Timeline

Community volunteer

Severn Hospice
07.2023 - Current

Legal Assistant

PCB Solicitors
11.2018 - 12.2024

Self employed Cleaner

Maid2Clean
02.2018 - 12.2018

Holiday let cleaner

Friend
01.2018 - 12.2018

Admissions Assistant

Weston Park
11.2015 - 03.2020

Interviewer

Maid2Clean
08.2015 - Current

Pass - Audio Transcription

TCAT
01.2003 - 05.2003

NVQ - Call Centre Techniques

NVQ
06.2000 - 08.2000

Newport High School
09.1966 - 05.1973

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Lesley Freeman