Lesley Crawford
Wishaw,North Lanarkshire
Summary
Caring, enthusiastic and approachable professional with over 30 years in public-facing roles, combined with advanced counselling ongoing training and desire to support young people. Currently completing my HND in Counselling while working in both hospice and visitor roles. I am committed to helping children find their voice, build confidence and develop resilience. I bring empathy, good communication skills and a creative energy that helps people feel at ease.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Country Parks Visitor Assistant
North Lanarkshire Council
Motherwell, North Lanarkshire
2022.06 - Current
- Supported park visitors by providing information and assistance.
- Managed invoicing and banking operations efficiently.
- Tracked activities for rowers and sailors, coordinating loch rescues via radio.
- Delivered reports using various Microsoft Teams effectively.
- Oversee switchboard operations and assisted with copying, laminating, and departmental support.
Reception/Admin
St Andrew's Hospice
Airdrie, North Lanarkshire
2015.09 - Current
- First point of contact for patients, families and staff, creating a warm and welcoming atmosphere.
- Managed reception duties including switchboard, enquiries, photocopying, scanning, filing and franking mail.
- Handle cash and cheque donations, maintaining accurate records and secure storage in safes.
- Order and manage stationery for multiple departments.
- Completed training in dignity at work, Bereavement and Loss, Fire Warden duties.
Education
HND - Counselling
Destiny College
Glasgow, Glasgow City 2024.09 - 2027.06
Psychology and Counselling degree - Psychology with Counselling
Open university
England 2023.01 - 2024.04
HNC - Counselling
South Lanarkshire College
South Lanarkshire 2022.09 - 2023.09
Scottish Qualifications Certificate - Introduction to Psychology
South Lanarkshire College
South LanarkshireA-Levels - English
Airdrie Academy
Airdrie, North Lanarkshire 1984.06 - 1986.06
O Grade - English
Airdrie Academy
Airdrie, North Lanarkshire 1986.09 - 1987.06
O Grade - Home Economics
Airdrie Academy
Airdrie, North Lanarkshire 1986.06 - 1986.06
Skills
- Effective communication with diverse age groups
- Empathy and discretion in sensitive situations
- Organisational and administrative expertise
- Calmness under pressure and emergency response experience
References
References available upon request.
Timeline
HND - Counselling
Destiny College
2024.09 - 2027.06
Psychology and Counselling degree - Psychology with Counselling
Open university
2023.01 - 2024.04
HNC - Counselling
South Lanarkshire College
2022.09 - 2023.09
Country Parks Visitor Assistant
North Lanarkshire Council
2022.06 - Current
Reception/Admin
St Andrew's Hospice
2015.09 - Current
O Grade - English
Airdrie Academy
1986.09 - 1987.06
O Grade - Home Economics
Airdrie Academy
1986.06 - 1986.06
A-Levels - English
Airdrie Academy
1984.06 - 1986.06
Scottish Qualifications Certificate - Introduction to Psychology
South Lanarkshire College