Lesley Cowie
Business Administrator
Milngavie,East Dunb
Summary
Dedicated professional with a strong focus on organisational efficiency and customer service excellence. Demonstrates expertise in front desk security protocols, meeting room preparation, and administration, ensuring a clean and tidy environment. Skilled in handling billing and invoice processing with attention to detail, while maintaining discretion and confidentiality. Proficient in Microsoft Office and adept at telephone operation, call handling, and ordering office supplies. Known for reliable punctuality, flexibility, and the ability to remain calm under pressure. Committed to enhancing workplace productivity through active listening and conflict resolution skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Reception/Customer Support
Incuto Limited
Ilkley, West Yorkshire
04.2025 - 05.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Office Manager/Reception
Sercle Limited
London
09.2016 - 02.2024
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Managed supplier relationships to secure best pricing and service delivery.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
Small business owner/Cleaner
Dustbunnies Cleaning Services
Milngavie, East Dunbartonshire
05.2009 - 09.2016
- Coordinated logistics and inventory management to maintain stock levels.
- Sourced products from reliable vendors, maintained product quality standards.
- Implemented customer feedback system, boosted service standard levels.
- Devised pricing policies that attracted a wider customer base.
- Bolstered customer satisfaction by implementing effective service strategies.
- Managed financial accounts, ensured fiscal stability.
- Streamlined operations by introducing cost-saving measures.
- Managed daily operations for smooth functioning of the business.
- Established positive relationships with clients through exceptional service delivery.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
Education
GCSEs -
Hillhead High School
Glasgow 08.1981 - 06.1985
SVQ Level 2 - Business
Pitmans Training College
Glasgow 08.1985 - 06.1986
SVQ Level 1 - Microsoft Office
Clydebank College
Clydebank 09.2000 - 05.2001
SVQ Level 3 - Accounting
Anniesland College
Glasgow 09.2007 - 05.2008
Skills
- Organisational efficiency
- Meeting room preparation
- Discretion and confidentiality
- Front desk security protocols
- Billing experience
- Patience and composure
- Telephone operation
- Ordering office supplies
- Reliable punctuality
- Flexible
- Customer Service
- Calm under pressure
- Invoice processing
- Attention to Detail
- Data Entry
- Conflict Resolution
- Microsoft Office
- Active listener
- Administration
- Clean and tidy nature
- Professional and smart presentation
- Call handling
- Telephone skills
- Punctual
- Trustworthy
Affiliations
- Reading
- Hillwalking
- Fitness
- Baking
Timeline
Reception/Customer Support
Incuto Limited
04.2025 - 05.2025
Office Manager/Reception
Sercle Limited
09.2016 - 02.2024
Small business owner/Cleaner
Dustbunnies Cleaning Services
05.2009 - 09.2016
SVQ Level 3 - Accounting
Anniesland College
09.2007 - 05.2008
SVQ Level 1 - Microsoft Office
Clydebank College
09.2000 - 05.2001
SVQ Level 2 - Business
Pitmans Training College
08.1985 - 06.1986
GCSEs -
Hillhead High School
08.1981 - 06.1985
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