Lesley Chapman
Windlesham,Surrey
Overview
46
46
years of professional experience
Work History
Finance Manager
Ignite Consulting Ltd
London
04.2007 - 03.2026
- Processed payroll efficiently to ensure timely compensation for employees.
- Conduct reconciliations of bank statements to ensure accuracy and compliance.
- Issued client invoices to ensure timely payment and maintain cash flow.
- Processed supplier invoices with meticulous attention to detail.
- Managed all accounts within QuickBooks to ensure accurate financial tracking and reporting.
- Assisted in monitoring cash flow to ensure timely payments.
Supported financial reporting processes by tracking cash inflows and outflows.
Helped identify discrepancies in cash transactions for resolution. - Assisted customers with banking inquiries.
Processed transactions efficiently.
Supported team in daily operations. - Processed all monetary transactions efficiently.
Assisted in tracking incoming and outgoing payments accurately.
Supported financial operations by managing payment records. - Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Managed cash flow to optimise liquidity and ensure availability of funds for operational needs.
- Oversaw month-end and year-end close processes, ensuring accuracy and timeliness of financial statements.
- Reviewed and approved all financial transactions, maintaining strict control over expenditures.
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
- Evaluated finances to assess budget and controls and identify areas for improvement.
- Coordinated smooth operation of monthly payroll, facilitating timely employee payments.
- Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Reported on financial situation to guide decision-making and budget formulation.
- Tracked and logged expenses, ensuring spending remained within approved budgets.
- Established and maintained productive client relationships.
- Liaised with banks and financial institutions to secure funding and manage corporate finance activities.
- Oversaw all financial business affairs, verifying they are conducted legally and professionally with full regulatory compliance.
- Arranged and processed accurate and on-time VAT returns to HMRC.
- Consulted with managers and chief executive to understand financial situation.
Foreign Exchange Cashier
Travelex
Gatwick, East Sussex
05.1993 - 03.2007
- Kept money safely secured locked drawers, in line with company requirements and policies.
- Processed foreign currency transactions accurately, adhering to financial regulations and company policies.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Confidently advised customers on foreign exchange enquiries based on up-to-date market knowledge.
Senior Bank Clerk
HSBC
London
02.1980 - 03.1991
- Facilitated comprehensive banking services to enhance customer experience and financial decision-making.
- Assisted with currency transactions to ensure compliance with regulations.
Supported clients in understanding exchange rates and market trends.
Collaborated with team members on foreign exchange operations to enhance process efficiency. - Processed customer transactions efficiently.
Assisted customers with inquiries and product selection.
Maintained cleanliness and organisation of checkout area. - Assisted in maintaining security protocols across various sites.
Supported teams in conducting security assessments and audits.
Helped implement basic safety measures for personnel and property. - Facilitated seamless administrative operations for management team.
- Optimised customer experiences through attentive service and effective communication.
- Assisted in processing probate cases to ensure timely resolution.
Supported clients through legal documentation preparation and submission.
Facilitated communication between stakeholders to clarify probate requirements. - Helped customers open, close and update bank accounts.
- Maintained confidentiality of customer information, adhering to data protection laws and bank privacy policies.
- Followed up and processed requests for credit cards, new accounts and account deposits.
- Conducted financial transactions using various banking systems and software, demonstrating proficiency in technology.
- Coordinated with other departments to resolve customer issues efficiently, ensuring a seamless banking experience.
- Explained bank services, financial products and applicable fees to customers.
- Provided training and support to new staff on banking procedures, customer service, and compliance guidelines.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account transfers.
- Facilitated the opening and closing of customer accounts, including checking, savings, and business accounts.
- Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
- Identified and recommended suitable banking products to customers based on their needs and financial goals.
- Guided customers to make financial decisions with sound advice.
- Recorded and reconciled cash transactions in an efficient and accurate manner.
- Managed customer queries regarding banking products, services, and account details, providing comprehensive support.
- Prepared bank application forms and managed all documents for new accounts openings with outstanding attention to detail and confidentiality.
- Remained composed and professional even in high-stress situations when serving customers.
- Recommended bank products and services to current and prospective customers.
- Assisted customers in accessing safe deposit boxes and ATM operations.
- Assisted in the preparation and processing of loan applications, ensuring compliance with bank policies and regulations.
- Monitored and reported any suspicious activity to prevent fraud and ensure the security of customer accounts.
- Implemented fraud prevention measures during transaction processing to protect customer accounts and bank assets.
- Answered customer queries about product prices, product availability and service changes.
- Reviewed and updated customer account information to ensure accuracy and compliance with banking regulations.
- Researched and resolved customer issues on personal savings, chequing and lines of credit accounts.
- Conducted daily reconciliation of cash drawer to maintain accurate financial records and uphold bank standards.
- Counted funds accurately with manual and machine-assisted methods.
- Opened new checking, savings and lines of credit accounts, helping customers through process.
- Conducted special service and account transactions for customers.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Assisted with loan applications, guiding on procedures and process.
- Placed stop payment orders on cheques following requests of customers or bank personnel.
- Ordered new cheques for customers with desired format and design.
Education
GCSEs - General education
Gravesend Grammar School for Girls
Gravesend01-1979
Skills
- Financial reporting
- Cash flow management
- Account reconciliation
- Accounts payable
- Client relationship management
- Attention to detail
- Time management
- Financial reporting and analysis
- Financial statement preparation
- Expense management
- Month-end close management
- Reporting and documentation
- Invoice management
- Balance sheet review
- Cashflow forecasting
- Cash flow statements
- Management accounts reports
- P and L responsibility
- Tax preparation
- Balance sheet reconciliations
- Payroll administration
- Cash Flow analysis
- Sales and purchase ledgers
- Organisation
- Advanced Quickbooks knowledge
- Accountancy principles
- VAT returns
- Proficiency in quickbooks
Timeline
Finance Manager
Ignite Consulting Ltd
04.2007 - 03.2026
Foreign Exchange Cashier
Travelex
05.1993 - 03.2007
Senior Bank Clerk
HSBC
02.1980 - 03.1991
GCSEs - General education
Gravesend Grammar School for Girls