Lesley Butler

I was TUPED from G4S to OCS

Motivated team to achieve excellent , efficient and first class customer service.

Oversaw food prep to ensure food served on time and to client required standards

Managed staff schedules, scheduling employees based on contracted hours and holidays.

Directed staff to stay within food hygiene and safety regulations by monitoring staff operations.

Closely monitoring stock levels in supply rooms and ordering more to keep a steady flow of products.

Maintaining full inventory and audited monthly.

I was TUPED here from NHS Foundation trusts

Motivated teams to achieve excellent , efficient and first class customer service.

Portering

Coordinated daily portering tasks.

Managed drivers working hours in line with contracted hours and holidays

Planning the most efficient and effective routes for delivery drivers.

Resolving any issues to maintain client satisfaction.

Catering

Oversaw food prep to ensure food served on time and to client required standards

Managed staff schedules, scheduling employees based on contracted hours and holidays.

Directed staff to stay within food hygiene and safety regulations by monitoring staff operations.

Closely monitoring stock levels in supply rooms and ordering more to keep a steady flow of products.

Maintaining full inventory and audited monthly.

Coordinated monthly fleet maintenance.

Resolved troubleshoot and delivery issues communicating effectively with drivers

Planned most effective and effective routes for delivery drivers and patient transport drivers.

Took bookings for deliveries by email, phone and documenting details on for scheduling

Planned employee work schedules based on contracted hours, sickness and holidays.

Managed all driver details.

Developed strong working relationships with clients and colleagues across the business at all levels to communicate transport department requirements and needs.

Carried out administration duties , including record management, client correspondence and taking bookings.

Completed daily pre-departure vehicle inspection checks before each shift.

Checking fluid levels and tyre pressures. Notifying management of any issues.

Operated vehicle safely and in line with the UK Highway code.

Engaged with clients to create a good rapport.

Established long term customer relationships through prompt and courteous service.

Handled merchandise carefully to provide safe delivery.

Obtaining signatures on invoices and credit notes

Maintained detailed driving and delivery records within [Software], noting incidents and mis-deliveries to ensure prompt resolution.