LEROY SLUE

• Provided premium customer service and product knowledge in high-traffic flagship retail environments.
• Acted as brand ambassador, embodying Nike's performance and innovation ethos.
• Frequently supported international customers with Spanish interpretation, bridging communication gaps.
• Contributed to sales targets through active promotion of products.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Lead training presentations to over 30 new staff members to improve team efficiency.
• Dealt with returns, ensuring customer satisfaction.
• Collaborated with team members for efficient store operations for both from and back of house.

• Provided fitness training and lifestyle advice to small numbers of clients/athletes, helping them work towards their individual health and performance goals.
• Designed tailored fitness programs and gave support on motivation, and nutrition basics, and injury prevention.
• Gained valuable hands on experience in coaching, communication, and client development.
• Built positive, encouraging environments for both beginner and athletic-level clients.

• Supported setup and daily operation of exclusive event spaces for Team GB athletes(ground floor) and international Nike-sponsored athletes (first floor).

Assisted with logistics including welcome pack and kit assembly and distribution, branded shirt printing and soft drink inventory.

• Helped greet and host international athletes, offering welcoming and professional presence.
• Voluntarily provided Spanish-English interpretation for Spanish-speaking athletes and coaches in absence of designated translators, show-casting adaptability and cross-cultural communication skills.

• Engaged with youth and school communities as a role model in sport.
• Delivered motivational talks, medal presentations, and athletic demonstrations

• Efficient and accurate paced food handling
• Responsible for food sections
• Worked collaboratively with kitchen staff for efficient service delivery.
• Managed table settings for optimal dining experience.
• Completed side duties such as refilling condiments, contributing to organised workplace.
• Handled payment transactions to guarantee smooth customer checkout process.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.