Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Leroy Kane

Leroy Kane

Thirsk,South Africa

Summary

I am a hardworking individual who is passionate about hospitality and believes in providing high quality service. I am a people person and enjoy interacting with people from different backgrounds. I am skilled in operational management and resource allocation, monitoring inventory levels and supply needs to promote consistent service. A fast learner, who knows the importance of continues improvement. I contribute strong organisational and leadership skills to well-performing restaurants, proactively addressing challenges with clear and concise communication, enforcing quality and safety standards to maintain reputation for food service excellence.

Overview

15
15
years of professional experience

Work history

Food & beverage manager

61 Durham
Durham
11.2023 - Current
  • Planned staffing levels based on evolving service demands.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and authorised staff clock-in and clock-out procedures.
  • Led team to deliver outstanding hospitality operations.

Restaurant manager

The Crab and Lobster
Topcliffe, North Yorkshire
04.2023 - 11.2023
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Established safe and secure dining environment with strong sanitation standards.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

S E R V I C E A M B A S S O D O R

The Potluck Club
Cape town, South Africa
01.2016 - 02.2023
  • Menu Knowledge, Serving customers, Presentation and Spiel, Paid close attention to dietary and allergic restrictions

Bungalow
01.2014 - 01.2016
  • Serving customers, Recommended perfect beer and meal pairings, Reset place settings quickly and effectively

Cubana
01.2009 - 01.2014
  • Taking guest orders and drinks, Upselling, Memorizing menus, welcoming and seating guests

Education

Ordinary Level -

Zimbabwe Schools Examination Council
Harare

Wine

Skills

  • Communication and People skills
  • Multi-tasking and team work
  • Problem solving and Sales skills
  • Food safety and wine knowledge
  • Multiple POS Operation
  • Hiring and training
  • Customer complaint handling
  • F&B inventory management
  • Diverse beverage knowledge
  • Food plating and presentation
  • Menu optimisation
  • Decision making
  • Shift scheduling
  • Safe food handling

References

References available upon request.

Timeline

Food & beverage manager

61 Durham
11.2023 - Current

Restaurant manager

The Crab and Lobster
04.2023 - 11.2023

S E R V I C E A M B A S S O D O R

The Potluck Club
01.2016 - 02.2023

Bungalow
01.2014 - 01.2016

Cubana
01.2009 - 01.2014

Ordinary Level -

Zimbabwe Schools Examination Council

Wine
Leroy Kane