Le Quoc Bao Huynh
London
Summary
Customer relations and business development professional with a background in luxury hospitality and lead management. Brings experience in guest service, CRM use, contract negotiation, and upselling, supported by results such as higher repeat sales, improved customer satisfaction, and stronger revenue outcomes across client-facing roles.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Busines Development Associate
MASB Consultancy
London
09.2026 - Current
- Negotiating and closing deals with new clients, ensuring alignment with company pricing policies and revenue targets.
- Managed relationships with over 300 leads, addressing client inquiries and resolving complaints to enhance client satisfaction.
- Supported team in achieving sales objectives through effective multi-channel marketing campaigns.
- Executed sales and marketing activities for solicitor firm, sorting and assessing potential clients to identify suitable leads for outreach.
Business Development Assistant
KMT Constrution ltd
Ho Chi Minh city, Vietnam
03.2024 - 11.2024
- Met 90% of sales targets consistently under pressure, delivering results on time.
- Coordinated communication between 30+ customers and management, achieving 15% increase in repeat sales through effective issue resolution.
- Resolved customer inquiries promptly, enhancing customer conversion through clear and efficient responses.
- Ensured brand consistency in all customer interactions, strengthening brand loyalty and supporting sales growth.
Management trainee
Hilton
New Orleans, USA
12.2022 - 12.2023
- Coordinated with team members to deliver outstanding customer service, consistently surpassing SALT targets with a satisfaction rate above 87%.
- Enhanced guest satisfaction by promptly resolving inquiries and complaints.
- Leveraged knowledge of local events, activities, and restaurants to provide personalised guest recommendations, enriching stay experience.
- Upsold hotel services such as dining, bar, and spa offerings, contributing to a 30% growth in F&B department's revenue.
- Managed inventory levels and organised staffing schedules to ensure operational efficiency.
Custome Service Account Specialist
Concentrix & Booking.com
Vietnam , Vietnam
06.2022 - 10.2022
- Resolved customer complaints, providing tailored solutions and recommending alternatives that improved customer satisfaction.
- Built strong client relationships, identifying upsell opportunities and driving 15% increase in sales through tailored recommendations.
- Consistently achieved personal sales goals, contributing to team targets and overall sales growth.
- Ensured confidentiality of sensitive customer data, complying with GDPR guidelines and safeguarding information for over 500 clients.
Customer Relations Trainee
Marriott Hotels
Verbier, Switzerland
10.2019 - 04.2020
- Boosted customer satisfaction by resolving issues efficiently, contributing to a 10% improvement in customer feedback scores.
- Trained in luxury customer service procedures to deliver exceptional client experiences
- Learned and applied new skills to streamline daily tasks and improve workflow
- Acquired new skills to enhance efficiency and productivity in daily operations
Education
Master of Science - International Business
Ulster university
London03-2026
MBA - Hospitality Management
Northwood University
USA06-2022
Bachelor of Business Administration - International Hospitality Management And Human And Capital Development
Hotel Institute Montreux
Montreux-Switzerland06-2022
Skills
- CRM software
- Lead generation
- Account management
- Contract negotiation
- Revenue optimisation
- Retention strategies
- Service recovery
- Problem-solving
- Client relationship building
- Communication proficiency
Languages
Vietnamese
Proficient
C2
English
Proficient
C2
French
Beginner
A1
Certification
CHIA: Certificate in Hotel Industry Analysis
Timeline
Busines Development Associate
MASB Consultancy
09.2026 - Current
Business Development Assistant
KMT Constrution ltd
03.2024 - 11.2024
Management trainee
Hilton
12.2022 - 12.2023
Custome Service Account Specialist
Concentrix & Booking.com
06.2022 - 10.2022
Customer Relations Trainee
Marriott Hotels
10.2019 - 04.2020
Master of Science - International Business
Ulster university
MBA - Hospitality Management
Northwood University
Bachelor of Business Administration - International Hospitality Management And Human And Capital Development
Hotel Institute Montreux