LE QUOC BAO HUYNH
London,United Kingdom
Summary
F&B Supervisor with over 4 years of experience in luxury hospitality, including supervisory roles in high-volume five-star hotel environments across the United States, Switzerland, Vietnam, and the United Kingdom. Experienced in in-room dining operations, multi-outlet food and beverage service, and team leadership, ensuring exceptional guest experiences and operational efficiency. Proven ability to coordinate service teams, manage VIP guest requests, maintain luxury brand standards, and drive revenue through upselling. Currently pursuing an MSc in International Business to further strengthen leadership and strategic management capabilities within global hospitality organisations.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Assistant Manager
VIET EAT SOHO LTD
London, United Kingdom
01.2025 - 08.2026
- Oversee daily operations across two restaurant venues with 70+ seats to maintain service standards.
- Direct staff scheduling, delegation, and shift supervision to keep operations running smoothly.
- Set and review hygiene standards, food safety compliance, and operational procedures.
- Own guest experience targets by sustaining satisfaction ratings above 4.2 stars on Google reviews.
- Control inventory loss to protect profit margins and support profitability.
Management Trainee
The Roosevelt Hotel, Waldorf Astoria, Hilton
New Orleans, USA
12.2022 - 12.2023
- Supervised service across fine dining, bars, lounge, pool, and in-room dining outlets.
- Maintained luxury brand standards while directing teams during high-volume service.
- Coached and trained staff during shifts to strengthen day-to-day leadership performance.
- Received 9 Elegance Service Star awards for consistently strong guest experiences.
- Maintained SALT guest satisfaction scores above 85% through focused service follow-ups.
- Managed inventory controls and coordinated with other departments to support cost control.
Food & Beverage Intern
W Kitchen Restaurant, W Verbier Hotel
Verbier, Switzerland
12.2019 - 04.2020
- Delivered five-star service standards under training and improving in luxury hospitality environment.
- Assisted with in-room dining delivery, minibar operations, and guest amenities preparation.
- Supported hotel events including the Verbier Art Summit in 2020
- Contributing in maintaining service quality standards with guest satisfaction score above 95%.
- Developed strong engagement and communication skills with international guests and teammates.
Food and Beverage Trainee
Hotel Institute Montreux
Montreux, Switzerland
07.2019 - 09.2019
- Educated and trained under instructions of Switzerland hospitality standards/
- Practicing professional table setting techniques and station preparing
- Acknowledging and performing of Food and Beverage theories into daily operation of buffet and fine-dinning section.
Banquet Server
Melisa Convention Centre
Ho Chi Minh city, Vietnam
01.2018 - 05.2019
- Assisting in training new employees and led a small group of servers
- Set banquet rooms to match event ambience each service period.
- Coordinate with event managers on required arrangements for smooth service.
- Follow serving instructions to meet each guest dietary requirement.
Education
MSc - International Business
Ulster University
London, United Kingdom 02.2025 - 02.2026
Bachelor of Business Administration - International Hospitality Management and Human and Capital Development
Hotel Institute Montreux
Montreux, Switzerland 07.2019 - 06.2022
Skills
- Soft skills: Luxury F&B Operations, Team Leadership & Training, Guest Satisfaction & Service Recovery, Multi-Outlet Operations, Upselling & Revenue Optimization, Cost Control & Inventory, SOP & Brand Standards
- Technical skills: Microsoft Office (Word, Excel, PowerPoint), POS system (Ikeneto, MICROS, Agilysys, Horizontal)
- Languages: Vietnamese (native), English (fluent), French (beginner)
Certification
- SafetyBug Training: August 2025
- America's Alcohol Certified Education Association: January 2023
- Certification in Hotel Industry Analytics (CHIA): November 2021
Languages
Vietnamese
Proficient (C2)
English
Proficient (C2)
French
Beginner
Personal Information
Languages
2,PTE: 70,6,Mother Tongue,6
Timeline
MSc - International Business
Ulster University
02.2025 - 02.2026
Assistant Manager
VIET EAT SOHO LTD
01.2025 - 08.2026
Management Trainee
The Roosevelt Hotel, Waldorf Astoria, Hilton
12.2022 - 12.2023
Food & Beverage Intern
W Kitchen Restaurant, W Verbier Hotel
12.2019 - 04.2020
Food and Beverage Trainee
Hotel Institute Montreux
07.2019 - 09.2019
Bachelor of Business Administration - International Hospitality Management and Human and Capital Development
Hotel Institute Montreux
07.2019 - 06.2022
Banquet Server
Melisa Convention Centre
01.2018 - 05.2019