Le Quoc Bao Huynh
London,The United Kingdom
Summary
Customer-focused professional with 4 years of experience in luxury hospitality across various countries. Demonstrates strong abilities in guest relations, upselling services, and managing client requests efficiently. Currently pursuing an MSc in International Business to further enhance customer relationship management skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer relations advisor
KMT constrution
Ho Chi Minh city, Vietnam
2024.03 - 2024.12
- Coordinated communication between 30+ customers and management, driving 15% repeat sales through effective issue resolution.
- Consistently met 90% of sales targets, even under pressure, ensuring on-time delivery of results.
- Resolved customer inquiries promptly, boosting customer conversion with clear and efficient responses.
- Ensured brand consistency in all customer interactions, strengthening brand loyalty and supporting sales growth.
Guest relations specialist
Hilton Hotels
New Orleans, USA
2022.12 - 2023.12
- Improved guest satisfaction by swiftly addressing inquiries and complaints, driving a 15% increase in repeat bookings.
- Maintained up-to-date knowledge of local events, activities, and restaurants, enabling tailored guest recommendations for an enhanced stay experience.
- Upsold hotel services such as dining, bar, and spa offerings, contributing to a 30% growth in F&B department's revenue.
- Collaborated with team members to deliver exceptional customer service, consistently exceeding SALT targets, with a satisfaction rate above 87%.
Customer services and sales agent
Concentrix & Booking.com
Vietnam , Vietnam
2022.06 - 2022.12
- Ensured confidentiality of sensitive customer data in compliance with GDPR guidelines, safeguarding data for over 500 clients.
- Built strong client relationships, identifying upsell opportunities and driving 15% increase in sales through tailored recommendations.
- Consistently achieved personal sales goals, contributing to team targets and overall sales growth.
- Resolved customer complaints effectively, offering tailored solutions and recommending alternatives to enhance satisfaction.
Guest relations trainee
Marriott Hotels
Verbier, Switzerland
2019.10 - 2020.04
- Enhanced efficiency and productivity by acquiring new skills
- Rapidly learned and applied new skills to daily tasks, improving workflow
- Boosted customer satisfaction by resolving issues efficiently, contributing to a 10% improvement in customer feedback scores.
- Trained and equipped with high standard and luxury customer service procedures
Education
Bachelor of Business Administration - International Hospitality Management and Human and Capital Development
Hotel Institute Montreux
Montreux 2019.07 - 2022.06
Master of Science - International Business
Ulster university
London 2025.02 - 2026.03
Skills
- Guest Satisfaction & Service Recovery
- Upselling & Revenue Optimization
- Customer retention strategies
- Quality Assurance
- Communication proficiency
Languages
Vietnamese
Native
English
Fluent
French
Elementary
Certification
CHIA: Certificate in Hotel Industry Analysis
Timeline
Master of Science - International Business
Ulster university
2025.02 - 2026.03
Customer relations advisor
KMT constrution
2024.03 - 2024.12
Guest relations specialist
Hilton Hotels
2022.12 - 2023.12
Customer services and sales agent
Concentrix & Booking.com
2022.06 - 2022.12
Guest relations trainee
Marriott Hotels
2019.10 - 2020.04
Bachelor of Business Administration - International Hospitality Management and Human and Capital Development
Hotel Institute Montreux
2019.07 - 2022.06