LEOPOLD SEMY
ANDOVER,Hampshire
Summary
An experienced, motivated and responsible customer support with administrative skills acquired through a wide range of demanding and challenging roles.
Energetic Delivery Driver focused on maintaining accurate delivery records, recording tracking information and completing driver log and vehicle performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DPD
Southampton, Hampshire
09.2022 - Current
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Reported delivery goods and document errors to management, enabling prompt resolution.
CUSTOMER SERVICE TEAM MEMBER
OCADO GROUP
ANDOVER, Hampshire
07.2020 - 08.2022
- Deliver shopping to customers in the timed delivery slot
- Acting as the face of the company
- Providing help and support to customers
- Providing friendly advice on products and services
- Maintaining timely communication with customers by phone
- Informed customers of any changes to their orders such as substitutions and missing items
- Offered detailed advice on product and service benefits
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Shared customer feedback and suggested improvements to enhance team performance
- Offered prompt solutions to maintain customer satisfaction.
RECEPTIONIST
ASHLEY HOTELS, Best Western Hotel
08.2018 - 07.2020
- Andover, Hampshire Handling inbound and outbound calls
- First point of contact for the hotel
- Guest check in and out
- Taking reservations for rooms, restaurant and events
- Creating and maintenance of guest records
- Communicated with external contractors to place and receive orders, request maintenance services and deliver instruction on behalf of hotel management
- Kept reception area clean and neat to give visitors a positive impression of the company
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Monitored premises security, screened visitors and updated logs
- Diligently managed company inbox through microsoft outlook, responding to all correspondence promptly
- Made travel arrangements for guests on request
- Coordinated and managed catering and hospitality requirements for events and meetings.
WAREHOUSE BAY CONTROLLER, THE COOPERATIVE FOODS
08.2014 - 08.2018
- Bay control and task releasing using manhattan system
- Chill and freezer goods in clerk
- Loading desk team leader support(Including PPE issuance and kit
- Liaison with Coventry depot in regards to x-dock deliveries
- Creating and updating sin-bin.
WAREHOUSE/INVENTORY OPERATIVE
PREFORMED LINE PRODUCTS
Andover
02.2012 - 08.2014
- Hampshire Receiving, moving, checking and storing incoming goods
- Checking and inspecting goods received and ensuring they are of accurate quantity and quality
- Packing and labelling products before dispatch
- Taking stock inventory
- Moving items through the warehouse from receipt to despatch
- Preparing deliveries for drivers
- Strong customer service orientation
- Administrative support
- Written and verbal communication skills
- Basic computer knowledge
- Creative problem solving
- Results oriented
- Adaptive team player.
Education
SAFETY LEVEL -
INSTITUTE OF HOSPITALITY
FIRE MARSHAL
C+E - HGV
A1 ROADCRAFT
Salisbury, Wiltshire 02.2023 - 04.2023
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Lycee Saint - Louis - De - Gonzague Comprehensive School
2019
PUBLIC - ADMINISTRATION
INSTITUTE OF HOSPITALITY
2007
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UNIVERSITY OF IBADAN
1999
Skills
- Stock management Outstanding customer service Microsoft Office
- Complaint resolution Telephone skills
- Social media management
- Vehicle maintenance
- GPS and navigation apps
- Safety conscious
- Safety compliance
- Vehicle loading and unloading
- Tractor-trailer driving
- Logistics knowledge
- Map reading and navigation skills
- Multi-drop deliveries
- Vehicle inspections
- Hand-held computer devices
- Commercial driving
Languages
English
Fluent
Timeline
C+E - HGV
A1 ROADCRAFT
02.2023 - 04.2023
Delivery Driver
DPD
09.2022 - Current
CUSTOMER SERVICE TEAM MEMBER
OCADO GROUP
07.2020 - 08.2022
RECEPTIONIST
ASHLEY HOTELS, Best Western Hotel
08.2018 - 07.2020
WAREHOUSE BAY CONTROLLER, THE COOPERATIVE FOODS
08.2014 - 08.2018
WAREHOUSE/INVENTORY OPERATIVE
PREFORMED LINE PRODUCTS
02.2012 - 08.2014
SAFETY LEVEL -
INSTITUTE OF HOSPITALITY
FIRE MARSHAL
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Lycee Saint - Louis - De - Gonzague Comprehensive School
PUBLIC - ADMINISTRATION
INSTITUTE OF HOSPITALITY
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UNIVERSITY OF IBADAN
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