Leonna Hill
East Kilbride,South Lanarkshire
Summary
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager- Executive Manager
Rocca Ristorante &Bar
Hamilton, South Lanarkshire
09.2017 - 12.2024
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Handled cash transactions accurately and responsibly.
- Supervised staff during busy periods for smooth operations.
- Maintained high standards of customer service by handling complaints professionally.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Enhanced dining experience with exceptional attention to detail.
- Coordinated table reservations, minimising waiting times for customers.
- Trained new starters, ensuring consistency in service delivery.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times
- Organised special events and functions, including receptions, parties and corporate lunches.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Led by example in providing customers with attentive, professional restaurant service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Restaurant supervisor- Deputy General Manager
The Bruce Hotel
East Kilbride , South Lanarkshire
11.1996 - 04.2017
- Established effective communication channels between front and back of house teams for smoother operation.
- Trained new staff members, leading to improved service standards.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured smooth operation by effectively managing all front of house staff.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Handled guest queries, fostering a welcoming environment.
- Assisted with room allocations, ensuring optimal use of available spaces.
- Assisted event planners with venue set-up.
- Managed bookings for improved organisation.
- Oversaw set-up and breakdown of events to maintain an organised workspace.
- Managed and coordinated all aspects of events, ensuring seamless execution.
- Liaised between clients, staff, and third-party vendors for harmonious event operations.
- Explained event packages, options and prices clearly to customers.
Education
St Andrews High School
East Kilbride, South Lanarkshire 08/1991 - 05/1996
Skills
- Front-Of-House efficiency
- Table setting standards
- Special events coordination
- Customer Service
- Strong leadership
- Event planning and management
- Payroll and scheduling
- Cash-handling expertise
Certification
Personal licence holder
Drivers licence
Timeline
Assistant Restaurant Manager- Executive Manager
Rocca Ristorante &Bar
09.2017 - 12.2024
Restaurant supervisor- Deputy General Manager
The Bruce Hotel
11.1996 - 04.2017
Personal licence holder
Drivers licence
St Andrews High School
08/1991 - 05/1996
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