Leonie Smith

• Provided customer service support through efficient handling of calls and email enquiries.
• Contacted suppliers for timely invoices and credit notes.
• Returned unused parts and processed surcharges as needed.
• Verified weekly time sheets to ensure accuracy.
• Ensured job cards were complete and accurate prior to invoicing customers.
• Maintained cleanliness and organisation of parts room.

• Completed vehicle risk assessments and job cards.
• Managed customer queries via phone and email.
• Prepared invoices and supported customer appointment flow.

• Booked customer servicing appointments.
• Coordinated valeting, collection, replacement vehicles and insurance.
• Handled warranty claims and maintained daily diaries and records.

• Managed service bookings, job cards, warranty checks, and customer communication.

• Managed sales enquiries, orders, FCA product sales, and vehicle preparation for handover.

Held multiple positions including Pharmacy Dispenser, Locum Dispenser, Assistant Manager (Boots), and Dispensary Supervisor (LloydsPharmacy).

Key responsibilities included:

• Dispensing prescriptions and controlled drugs with accuracy.
• Supporting patients in‑person and via telephone.
• Managing stock, deliveries, and ordering medication.
• Maintaining training records, health & safety documentation, and audit processes.
• Supervising and supporting staff, including training and rota management.