Chartered Institute of marketing senior lecturer
Leonie Quinn
Programme Lead
Glasgow,Scotland
Summary
An experienced education lead with strong senior leadership skills and a track record in delivering internal and external educational programmes. A strategic thinker with a range of communication and customer proposition development that thrives in a fast pace environment to make a difference across stakeholder groups and partners. Underpinned by a technical background in fraud and financial crime. A key influencer across matrix organisations with ambition to make a real difference for customers and gain external recognition from regulatory bodies.
Overview
15
15
years of professional experience
Work History
Head of Financial Crime Education
NatWest Group
Edinburgh
04.2021 - Current
- Build strong, collaborative working relationships with relevant senior leadership representatives, and subject matter experts to understand and continually re-evaluate organisational learning and to ensure they are aligned with business need and current regulatory and legislative requirements.
- Develop and oversee the delivery of an agreed learning and development strategy, in conjunction with the ESG to meet objectives of FinCrime Hub.
- Coach team to ensure high performance using agile methods to set the standards and ambitions
- Foster a culture of continuous improvement to ensure processes and practices are continually reviewed and lessons learned lead to change and best practice.
- Maintain an internal and external focus, horizon scanning and networking to explore and identify the most effective and innovative training, learning and delivery initiatives to ensure that NatWest is a sector-leader
- Build robust methods for tracking, reporting, evaluating and analysing performance of the function and the effectiveness of the programme outcomes.
- Define, allocate and manage the £1.3m budget, making data-driven recommendations to ensure the most effective allocation of resources and return on investment
Head of Entrepreneurship Education
NatWest Group
Glasgow
05.2016 - 03.2021
- Design, implement and drive the strategy for EDA, PartnerAcademy, Enterprise Accelerators & Dream Bigger learning hubs.
- Secure business cases for all Entrepreneurship Education programmes.
- Chair cross functional and business working forums to align goals and win support for transformational change and consistent reporting.
- Lead the financial planning, budgeting, forecasting, resource allocation and prioritisation for all programmes to future proof purpose driven outcomes.
- Design and implement consistent delivery of services and learning outcomes through a consistent and functionally aligned operating model using a wide range of communication channels(Workplace).
- Responsible for identifying return on investment for customer and employee impact of all learning and development interventions and quantifying, tracking and communicating progress.
Innovation Partner Manager
NatWest Group
Edinburgh
09.2012 - 05.2016
- Identified opportunities for improvement, developing new ideas, and implementing innovative solutions to enhance the products, services, processes, and business models. (Cora chat bot)
- Partnered with big tech companies through strategic networking and relationship building initiatives. (IBM, Microsoft)
- Achieved successful outcomes by identifying and addressing unique needs and goals.
- Developed and implemented strategies to enhance partner relations.
- Strengthened professional relationships through active participation in industry conferences and events.
- Negotiated contracts with partners to give equitable terms to all parties.
Group Media Vendor Manager
RBS
Edinburgh
03.2009 - 10.2012
- Implemented continuous improvement initiatives, driving operational excellence throughout the organisation.
- Managed £190 million RBS global media contract saving £1.2 million in benefits
Education
Learning Leader Of The Year 2024 -
Learners Practitioner Institute
London 02.2024
International Diploma In Financial Crime & Fraud -
International Compliance Association
London 2021
Post Graduate Diploma Strategic Marketing -
Chartered Institute of Marketing
Glasgow 2000
The Economics Of A Pandemic -
Oxford University Business Economics Programme
Oxford 2020
Strathclyde University - Economics And Marketing 1:1
Dominican College
Portstewart 07.1999
Skills
Education strategies
Stakeholder management
Internal and external network
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Self-Motivated
Written Communication
Critical Thinking
Interests
Mentor for UK national enterprise challenge
Member of women in banking and finance
Member of ambassador network and women
Board member for Glasgow development board
Great place to work leadership sponsor
Not West colleague advisory panel member
East Dunbartonshire Council member
Girl Guides volunteer
Accomplishments
Learning Leader of the Year 2024 from the Learning Practitioner Institute
Timeline
Head of Financial Crime Education
NatWest Group
04.2021 - Current
Head of Entrepreneurship Education
NatWest Group
05.2016 - 03.2021
Innovation Partner Manager
NatWest Group
09.2012 - 05.2016
Group Media Vendor Manager
RBS
03.2009 - 10.2012
Learning Leader Of The Year 2024 -
Learners Practitioner Institute
International Diploma In Financial Crime & Fraud -
International Compliance Association
Post Graduate Diploma Strategic Marketing -
Chartered Institute of Marketing
The Economics Of A Pandemic -
Oxford University Business Economics Programme
Strathclyde University - Economics And Marketing 1:1
Dominican College
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