Leonie Erika Lilo

Accomplished professional with extensive expertise in confidential document handling, data analysis using Excel, and strong negotiation skills. Demonstrates proficiency in recruitment support, schedule management, and financial reporting. Adept at order processing, invoicing and billing, payroll processing, and event planning. Skilled in staff onboarding, policy implementation, and efficient multitasking. Proficient in Microsoft Office and experienced in project leadership and document preparation. Proven ability to manage workflows, supervise staff, and drive organisational development. Expertise in database administration, contract review, supply chain management, interdepartmental coordination, and inventory control. Strong interpersonal communication skills with a focus on customer service orientation and organisational leadership. Committed to maintaining professional ethics while achieving business administration goals.

• Stakeholder Relationships: Led a client retention project in my capacity as Operations Team leader. I organised my team where we carried out effective site visits and engagements with external stakeholders. The messaging was on cost savings opportunities for our customers while we focused on customer loyalty and repeat business. The company recorded a 45% YoY growth on repeat business and 23% YoY growth on new customers signposted to company by existing customers.
• Dual role management: Successfully managed the role of Risk, Compliance & Administration Coordination while Acting PA to CEO prior to finding backfill for the latter post. This allowed for the company to find a suitable replacement to take PA role without going through reduced levels of service in both roles. I onboarded and carried out handover for the new employee.
• Contract Management: Stepped up to update our supplier and contracts documentation policy in my role as Risk, Compliance and Administration Coordinator. This update pf supplier and property contract ensured that they were available and compliant during auditing reducing the time invest in each audit cycle by three days.