- Football
- Going out with friends
- Meals out
- Holidays
- Socialising
- Pets
Leonie Dugdale
Sunderland,Tyne & Wear
Summary
Dedicated Care Coordinator with expertise in crisis intervention and empathetic communication. Collaborates with multidisciplinary teams to provide effective support for vulnerable clients. Manages schedules and coordinates care plans while ensuring confidentiality and dignity. Utilises strong problem-solving skills to address patient needs and foster positive relationships, delivering consistent, high-quality care.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Care Coordinator Level 3 Mental Health
Sunderland Care and Support
Sunderland, Tybe & Wear
06.2017 - Current
- Assisted customers with medication, finances, and collaboration with GPs, social workers, consultants, dentists, police, crisis teams, and CPNs
- Writing & updating care plans on a daily basis.
- Complete risk assessments and encouraging customers to try and speak out and try new things
- Supported 17 customers daily, prioritising safeguarding
- Facilitated daily living skills, including housework and shopping, through person-centred care and practical support.
- Providing care for all vulnerable customers based on dignity , respect , confidentiality , Empathy , communication, privacy , promoting independance , promoting rights , safe gaurding and protection
- Collaborated with team members to achieve project goals while also taking initiative to complete tasks independently.
Debt Collections
Northern Rock
Sunderland, Tyne & Wear
03.2003 - 01.2017
- Supported customers in managing mortgage arrears by developing tailored repayment plans to resolve outstanding debts.
- Participated in industry forums and workshops to stay updated on best practices in debt collections.
- Documented value of debt collections and updated customer balances to reflect clearance or new totals.
- Offered debt counselling and budgeting advice to clients, empowering them to manage their finances more effectively.
Education
N/A
Skills
- Care plan development
- Care planning
- Medication management
- Risk assessment
- Risk management techniques
- Safeguarding practices
- Crisis intervention
- Independent living support
- Person-centred care
- Team collaboration
- Record-keeping
- Compliance knowledge
- Infection control protocols
- Confidentiality
- Communication skills
- Empathetic communication
- Empathetic listening
- Compassion and understanding
- Interpersonal skills
- Professional boundaries
- Emotional support
- Empathetic communication
Certification
Safe handling of medication ( NVQ
GDPR
Safeguarding children
Safeguarding Adults
Infection Control
Dignity & respect
Equality & diversity ( NVQ )
Mental Health ( NVQ)
Autism Awareness ( NVQ)
Moving & Handling
Interests
Timeline
Care Coordinator Level 3 Mental Health
Sunderland Care and Support
06.2017 - Current
Debt Collections
Northern Rock
03.2003 - 01.2017
N/A