Leonie Brown
London
Summary
My work life has been varied, however I have excelled throughout due to my excellent communication and relationship building skills. I have always been someone that people come to with their problems, and I love helping others, this is one of the main reasons I fit so well within the human resources environment. However, I am now looking to change my career to one focused around my ability to help others, especially those with mental health issues or challenges, which is the reason I spent the last few years furthering my education. I am a very hard worker, a quick learner and a truly resilient person.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work history
Community Mental Health Worker
EMHIP / CEN
London , England
2023.06 - 2024.07
- In my time at EMHIP (The Ethnicity & Mental Health Improvement Project), a project run by CEN (Community Empowerment Network). I have provided a safe and supportive space in the community for people with mental health problems and offered assessment, support, triage, and signposting to guests with many different levels of mental health needs. I follow through with them to ensure they continue to feel supported long after their first visit to EMHIP.
- I help guests to access and utilise services, such as benefits, housing, and debt management, through partnerships with CAB, local organisations and other healthcare professionals, and I advocate for guests to ensure they receive the services and treatment from these organisations that they deserve.
- I offer self-help, peer support groups and activities, and liaise with primary and secondary Care, which has resulted in an increase in referrals to me from many different departments. In turn, I have made several referrals to talking therapies and other mental health professionals, as well as successfully encouraging guests to re-engage with them.
- I take part in community engagement and outreach. Working with local ethnic minority communities and facilitating early access to mental health care and support through the hubs, raising awareness and addressing stigma.
- I support and engage people with long-term mental health problems and their families/carers in collaboration with key workers.
- I identify individuals at high risk of mental health problems (social adversity, social withdrawal, risky health behaviour, such as onset substance misuse, antisocial acts, suicidal thoughts etc) in the community and provide help to ensure treatment adherence and detect early relapse Mental health advocacy.
Psychology Masters
Northumbria University
Newcastle upon Tyne, Newcastle upon Tyne
2020.01 - 2022.03
- While living in between England and The Bahamas I completed my BPS accredited psychology masters with Northumbria University, which I completed with distinction.
- Gained expansive and in-depth knowledge of psychological, biological, and social factors that influence both adaptive and maladaptive. human behaviour.
- Learnt how to apply psychological theories and concepts to personal, social and organisational issues and through many types of interventions.
- Attained further understanding of the complexity of socio-cultural diversity.
- Excelled in many kinds of research methods, data collection, data analysis, report and essay writing.
Human Resources Manager
Gilgan Group
NASSAU, The Bahamas
2021.07 - 2022.01
- HR Manager for three fast food restaurants, one casual dining restaurant and one high end restaurant simultaneously.
- Responsible for the recruitment, training, counselling, coaching, appraisal and discipline of approximately 115 line staff and 5 managers.
Psychology Degree
Anglia Ruskin University
Cambridge, Cambridgeshire
2014.05 - 2019.04
- While starting to live in between England and The Bahamas, I completed a bachelor's degree in Psychology, with Anglia Ruskin University and received a 1st class honours degree.
- Gained extensive knowledge of biological and cognitive psychology, research methods, social and developmental psychology, mental health and illness; cross cultural, educational, health, sports, occupational and forensic psychology.
- Grasped the real-life applications of psychological theories and how they influence a wide range of individuals' experiences and behaviours.
Ass. Human Resources Manager
Gilgan Holdings
Nassau , The Bahamas
2010.10 - 2013.11
- Held many positions at once in my time here. My main position was the assistant HR manager for a group of fast food and casual dining restaurants with approximately 300 employees.
- Worked alongside the HR manager to ensure the successful recruitment, training, coaching, appraisals and disciplinaries of all staff members and managers within the fast food locations.
- Also held a project management position involving the recruitment, training and organisation of the opening of one of The Bahamas most high end fine-dining restaurants, Sapodilla.
- In addition, my event management position included sales, marketing, wedding and event planning, for the fine dining restaurant.
Restaurant Manager
Bahama Grill
NASSAU, The Bahamas
2010.02 - 2010.10
- My first job after moving to the Bahamas, was the management of both the front and back of house in this extremely fast paced, fast food restaurant.
- Managed kitchen staff and coordinated food orders.
- Supervised the quality and timing of food from the kitchen.
- Ensured excellent service was delivered to maximise customer satisfaction and handled complaints effectively.
- Trained new and current employees on proper customer service practices.
Recruitment Consultant
On Target Recruitment
Tolworth , Surrey
2006.06 - 2008.02
- Recruitment consultant for the selection and placement of highly skilled construction specialists into sales and marketing management positions.
- Maintained high candidate suitability numbers, through diligent screening, interview, analysis and assessment processes.
Telemarketer and Consultant
Croner
Kingston upon Thames, Surrey
1998.11 - 2004.01
- Sold health and safety and employment law advisory products and advised CEO's of small to medium sized businesses, on the phone and face to face and sold them products relevant to their business.
- Learnt many useful communications skills transferable to all walks of life, and also excellent sales, marketing and active listening skills, as well as objection handling.
- Consistently achieved and exceeded performance targets.
Mental Health Hubs Manager
EMHIP / CEN
Tooting , London
2024.07 - Current
- As well as continuing with all of the aspects of my previous role at EMHIP (The Ethnicity & Mental Heath Improvement Project), but mainly supporting clients of higher complexity, I am now also responsible for staff recruitment, training, supervision, coaching and all other aspects of human resource management.
- In addition I am responsible for ensuring the hub delivers high quality and safe community mental health care, support and assistance for mental health and related problems, and the mobilisation of appropriate community support for those seeking help.
- I oversee guest’s safeguarding and the hub's budgets, maintenance, reporting, administration, data, inventory and security.
- I review and implement policies and procedures to ensure we provide a consistently high quality of service, that also remains cost effective.
- I manage outreach, our peer support group, creative therapies, activities and our Lived Experience Assessment Panel, who ensure that the views of our clients are used as the foundation of our service developments and improvements.
- I evaluate and develop systems alongside members of the senior management team to ensure that an appropriate managerial and professional infrastructure is in place to support the delivery of services and functional requirements of the Hub, in line with EMHIP objectives.
Education
Master of Science - Psychology
Northumbria University
Newcastle Upon Tyne, UK 2020.01 - 2022.03
Bachelor of Science - Psychology Applied
Anglia Ruskin University
Cambridge, UK 2014.05 - 2019.04
Level 2 Certificate in Counselling Skills - Counselling
Astranti Connect
Trowbridge, Wiltshire 2025.09 - 2025.12
GCSEs - 9 GCSEs
Notre Dame Senior School
Cobham, UK 1991.09 - 1996.06
Skills
- Excellent, calm and confident communication skills
- Ability to build relationships with people from all walks of life
- Can quickly and easily assess the needs of others
- Positivity, empathy and encouragement is always at the forefront of my communications
- Excel at managing myself and others
- Proven work ethic, aim constantly towards achievements and growth
Timeline
Level 2 Certificate in Counselling Skills - Counselling
Astranti Connect
2025.09 - 2025.12
Mental Health Hubs Manager
EMHIP / CEN
2024.07 - Current
Community Mental Health Worker
EMHIP / CEN
2023.06 - 2024.07
Human Resources Manager
Gilgan Group
2021.07 - 2022.01
Psychology Masters
Northumbria University
2020.01 - 2022.03
Master of Science - Psychology
Northumbria University
2020.01 - 2022.03
Psychology Degree
Anglia Ruskin University
2014.05 - 2019.04
Bachelor of Science - Psychology Applied
Anglia Ruskin University
2014.05 - 2019.04
Ass. Human Resources Manager
Gilgan Holdings
2010.10 - 2013.11
Restaurant Manager
Bahama Grill
2010.02 - 2010.10
Recruitment Consultant
On Target Recruitment
2006.06 - 2008.02
Telemarketer and Consultant
Croner
1998.11 - 2004.01
GCSEs - 9 GCSEs
Notre Dame Senior School
1991.09 - 1996.06